Jodi Capers
Memphis
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Custom Trade Agent
FedEx
01.2026 - Current
- Oversaw daily operations ensuring timely and accurate package deliveries.
- Streamlined workflow processes to enhance efficiency and reduce delays.
- Collaborated with team members to achieve operational goals consistently.
- Managed inventory control systems improving accuracy in tracking shipments.
- Analyzed performance metrics to identify areas for process improvement initiatives.
- Coordinated with cross-functional teams to ensure seamless service delivery.
Remote Claims Associate
Sedgwick
Memphis, TN
04.2024 - 03.2026
- Analyzed claims to ensure compliance with regulatory standards and internal policies.
- Reviewed documentation for accuracy and completeness, facilitating timely claim processing.
- Implemented process improvements that reduced turnaround time for claims resolution.
- Managed escalated claims issues, providing resolutions that aligned with company guidelines and customer satisfaction goals.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
Patient Access Representative
Methodist Medical Group
Germantown, TN
06.2021 - 03.2024
- Managed patient check-in and registration processes to ensure efficient workflow.
- Coordinated insurance verification and pre-authorization requests for patients.
- Assisted in resolving patient inquiries regarding billing and appointment scheduling.
- Trained new staff on electronic health record systems and patient access protocols.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
Data Entry Clerk
Tip Top Tux (Al’s Formal Wear)
Memphis, TN
05.2019 - 06.2021
- Processed and entered data with high accuracy using advanced spreadsheet software.
- Maintained organized filing systems to ensure efficient data retrieval and management.
- Conducted regular audits of data entries to identify discrepancies and ensure consistency.
- Maintained a strong attendance record, demonstrating reliability and commitment to the role as an Office Data Entry Clerk.
- Streamlined data entry processes with the use of specialized software, such as Microsoft Excel and Word.
- Completed data entry tasks with accuracy and efficiency.
Billing Specialist
Methodist Healthcare
Germantown, TN
02.2016 - 02.2019
- Processed medical claims accurately and efficiently using billing software systems.
- Reviewed patient accounts to ensure compliance with insurance guidelines and protocols.
- Collaborated with healthcare providers to resolve discrepancies in billing information.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Located errors and promptly refiled rejected claims.
Secretary
Methodist Healthcare
Germantown, TN
01.2013 - 02.2016
- Coordinated scheduling and appointments for healthcare professionals to optimize patient flow.
- Oversaw front desk operations, delivering exceptional customer service to patients and visitors.
- Managed patient records and confidential information using electronic health record systems.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained electronic filing systems and categorized documents.
Education
Patient Care Technician Certification -
Professional Allied Health LLC
03-2024
High School Diploma -
WhiteStation High School
05-2011
Skills
- Customer service and care
- Problem-solving
- Goal-oriented mindset
- Call management
- Critical thinking
- Data entry
- Active listening
Certification
- Certified Phlebotomist
- CPR & First Aid
- Certified EKG Technician
Timeline
Custom Trade Agent
FedEx
01.2026 - Current
Remote Claims Associate
Sedgwick
04.2024 - 03.2026
Patient Access Representative
Methodist Medical Group
06.2021 - 03.2024
Data Entry Clerk
Tip Top Tux (Al’s Formal Wear)
05.2019 - 06.2021
Billing Specialist
Methodist Healthcare
02.2016 - 02.2019
Secretary
Methodist Healthcare
01.2013 - 02.2016
Patient Care Technician Certification -
Professional Allied Health LLC
High School Diploma -
WhiteStation High School