Jodi Coffey
Sevierville
Summary
Dynamic assistant manager with a proven track record in customer service, conflict resolution, and team collaboration. Recognized for implementing scheduling strategies that improve coverage and operational efficiency, leading to increased customer satisfaction and team performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Anakeesta
Gatlinburg
05.2022 - Current
- Coordinated front-of-house activities to ensure exceptional guest service experiences.
- Managed inventory levels and assisted in ordering supplies for efficient operations.
- Trained and mentored new staff on service standards and restaurant policies.
- Implemented schedule adjustments to optimize staff coverage during peak hours.
- Collaborated with kitchen staff to maintain food quality and presentation standards.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Supported financial tasks including cash handling and daily sales reporting.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Assisted in recruiting, training, and scheduling staff members.
- Ensured compliance with health and safety regulations.
- Assisted personnel with duties and tasks during high-volume periods.
- Reviewed employee performance data regularly to identify areas needing improvement.
- Monitored inventory levels and placed orders for bar supplies as needed.
- Collaborated with management to create seasonal drink menus and promotions.
Event Bartender
Tremont Resort
Townsend
11.2024 - 06.2025
- Prepared and served a variety of beverages to patrons.
- Assisted in setting up and breaking down bar stations for events.
- Engaged with guests to provide excellent customer service experience.
- Provided recommendations on drinks based on customer preferences.
- Collected payment from customers for beverages served and processed transactions accurately.
- Assisted with setup and breakdown of events, including moving tables and chairs and setting up decorations.
Server / Stagehand
World Choice Investments
Pigeon Forge
07.2021 - 05.2022
- Delivered exceptional customer service to enhance dining experiences.
- Managed food and drink orders efficiently to ensure timely delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new servers on restaurant procedures and standards.
- Provided excellent customer service to ensure satisfaction.
- Set up staging equipment for performances and events.
- Operated lighting and sound systems during live shows.
- Responded to on-site changes quickly to support production needs.
Team Lead
Walmart
Sevierville
04.2019 - 07.2021
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Followed safety protocols and company processes and procedures.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Handled shift overstock, restocking, and inventory control.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
Education
Some College (No Degree) - Business
Charles Stewart Mott Community College
Flint, MISkills
- Inventory management
- Customer service
- Team collaboration
- Conflict resolution
- Problem solving
- Scheduling optimization
- Team leadership
Timeline
Event Bartender
Tremont Resort
11.2024 - 06.2025
Assistant Manager
Anakeesta
05.2022 - Current
Server / Stagehand
World Choice Investments
07.2021 - 05.2022
Team Lead
Walmart
04.2019 - 07.2021
Some College (No Degree) - Business
Charles Stewart Mott Community College