Jodi Kidd
Bartlett
Summary
Diligent professional with 25+ years of work experience within the company and a proven asset experienced in problem solving and meeting customers needs in a timely matter. Aiming to leverage my abilities to successfully fill the Sr. Global Solutions Analyst role in your department.
Overview
26
26
years of professional experience
Work History
Senior International Document Agent
FedEx
09.2020 - Current
- Collaborated with team members, sharing best practices for efficient document management and processing.
- Streamlined document processing by implementing an efficient organizational system for client files.
- Demonstrated flexibility by adapting to frequent changes in job requirements due to evolving client needs and regulatory updates.
- Assisted with problem resolution and dispute management relating to import and export activities.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- I assist in Pre-Flight Clearance on shipments coming into the Memphis international hub system.
Hub Trace Agent
FedEx
07.2011 - 09.2020
- Navigated challenging situations with tact and diplomacy, ensuring effective resolution of even the most complex trace cases.
- Worked closely with other departments to ensure seamless coordination when additional support was needed in locating or verifying information.
- Enhanced client satisfaction by efficiently resolving trace requests and providing timely updates.
- Contributed to the overall growth of the company by identifying areas for improvement in trace agent workflows and offering constructive feedback.
- Strengthened client trust in our services through prompt response times for all inquiries and consistent follow-up on open cases.
HUB Trace Runner
FedEx
08.2004 - 07.2011
- I was responsible for retrieving packages from various locations of the Memphis Hub for service upgrades, expediting packages, or refrigeration of perishable packages.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
- Copied and logged and scanned supporting documentation.
- I also cross-trained and would help work traces and go on expedites with the drivers when needed.
Senior Checker/Sorter
FedEx
07.1999 - 08.2004
- Responsible for correcting mis-sorted packages during our day sort and making sure they were sent to their proper destination.
- Checked freight and loaded it into containers to move on the dayturn flight.
- Performed root cause analysis to implement corrective actions for discrepancies.
Education
High School Diploma -
Horn Lake High School
Horn Lake, MS06-1991
Skills
- Data entry
- Teamwork
- Problem-solving
- Creative thinking
- Professionalism
- Documentation skills
- Asset Recovery Analysis
Awards
Purple Promise Award
Bravo Zulu Awards
Timeline
Senior International Document Agent
FedEx
09.2020 - Current
Hub Trace Agent
FedEx
07.2011 - 09.2020
HUB Trace Runner
FedEx
08.2004 - 07.2011
Senior Checker/Sorter
FedEx
07.1999 - 08.2004
High School Diploma -
Horn Lake High School
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