Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jody Mack

Tompson’s Station

Summary

Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management.

Overview

20
20
years of professional experience

Work History

Office Manager

Southern Illinois Door Company
08.2022 - 01.2026
  • Accounts Receivable, Accounts payables, Payroll, and Taxes
  • Facilitated hiring, training, and administration of HR benefits to support staff development
  • Coordinated job scheduling, shipping, and receiving to streamline operations
  • Managed inventory levels and coordinated supply deliveries to maintain operational consistency
  • Commercial and Residential Garage door sales

Supervising Agent

Globe Life Liberty National
06.2020 - 08.2022
  • Built and maintained customer network of local Tennessee-based companies, ranging from 5 to 100 employees, achieving sales of employee benefits packages.
  • Recruited and led training for new employees, enhancing individual and team performance.
  • Cold called to set business meetings with management to enroll employees in benefit programs.

Support Center Advocate

CareHere, LLC
04.2015 - 06.2020
  • Answered patient inquiries and resolved issues by clarifying concerns and researching solutions.
  • Scheduled patient appointments, fulfilled requests, and maintained call center database in electronic medical record for accurate tracking.
  • Assisted with outbound calls for patient follow-ups and special notifications to ensure timely communication.

Statement Processing Senior Coordinator

MEDHOST, Inc.
06.2006 - 07.2015
  • Processed hospital statements daily to ensure timely and accurate billing.
  • Trained clients on online bill pay software to enhance user adoption and satisfaction.
  • Utilized AS400 to setup, retrieve and maintain client accounts.
  • Completed tasks efficiently and on time to meet project deadlines.
  • Collaborated with third-party vendors to align project goals and deliverables.
  • Worked with multiple departments to solve issues and improve products.
  • Assisted in upholding HIPAA compliance standards within the organization.
  • Worked closely with IT to help resolve customer issues.

Education

Health and Life certificate -

TN, IL
06-2026

Loan origination certificate -

Nashville School of Real Estate
04-2006

Paralegal Certificate -

Tennessee Career College
Nashville, TN
08-2005

High School Diploma -

Mt Vernon High School
Mt. Vernon, IL
05-2000

Skills

  • Office management
  • Project management
  • Vendor management
  • Planning and organization
  • Appointment scheduling
  • Microsoft Office
  • Computer and technical literacy
  • Analytical skills
  • Communication skills
  • Interpersonal skills
  • Customer service
  • Office administration

Timeline

Office Manager

Southern Illinois Door Company
08.2022 - 01.2026

Supervising Agent

Globe Life Liberty National
06.2020 - 08.2022

Support Center Advocate

CareHere, LLC
04.2015 - 06.2020

Statement Processing Senior Coordinator

MEDHOST, Inc.
06.2006 - 07.2015

Health and Life certificate -

Loan origination certificate -

Nashville School of Real Estate

Paralegal Certificate -

Tennessee Career College

High School Diploma -

Mt Vernon High School
Jody Mack