Joel Atkins
Chattanooga,TN
Summary
Diligent Sales Associate with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
20
20
years of professional experience
Work History
Owner
A+ Printing / IMJ Consultancy
07.2012 - Current
- Operated a small business consultancy that provides Business Consulting & Strategy, Printing, Merchant Services, Marketing, and other services. Responsible for sales, production, invoicing, and other business related operations.
Sales Associate
Murmaid Mattress
07.2016 - 08.2017
- Assisted customers in purchasing the correct sleep solution including lifestyle bases, pillows, and mattresses. Attended mattress training events as well as worked with vendors to learn about products and techniques for selling.
- Processed transactions accurately using point-of-sale systems, ensuring efficient customer checkouts.
- Solved customer challenges by offering relevant products and services.
Sleep Expert
Sears, Store 2401
11.2016 - 06.2017
- Responsible for all Mattress Associate's training, merchandising and selling metrics. Answered directly to VP of Mattress sales.
- Accomplishments: two consecutive quarters of bonuses based on department sales, up 147% to plan when job ended.
Mattress Sales Associate
Sears, Store 2306
12.2012 - 11.2016
- Educated clients on product features, benefits, and warranty information to enhance purchasing decisions.
- Assisted customers in selecting appropriate mattress options based on individual needs and preferences.
- Demonstrated effective communication skills to build customer relationships and foster repeat business.
- Resolved customer complaints professionally and efficiently, turning negative experiences into opportunities for improvement and future loyalty.
- Accomplishments: Won national sales competition for the 2015 Columbus Holiday, named top Seller and store at district training 2016
Impress Supervisor
OfficeMax Store 348
02.2010 - 08.2010
- Supervised a team of two to three workers in creating marketing materials such as business cards, fliers, brochures, signage, and promotional items. As the supervisor my main objective is to protect the bottom profit of the department by managing supplies, and employees hours. Another of my responsibilities is to ensure the growth of the department by making sales calls, seeing that all of the customer’s needs and expectation are met and exceeded.
Impress Supervisor
OfficeMax Store 1434
08.2007 - 02.2010
- Supervised a team of two to three workers in creating marketing materials such as business cards, fliers, brochures, signage, and promotional items. As the supervisor my main objective is to protect the bottom profit of the department by managing supplies, and employees hours. Another of my responsibilities is to ensure the growth of the department by making sales calls, seeing that all of the customer’s needs and expectation are met and exceeded.
- Accomplishments: Was over 350 % above sales plan for the year 2008 ( number one in the district)
Sales associate
OfficeMax Store 765
04.2007 - 08.2007
- Assisted customers with finding the correct item for their electronic and office supply needs. Assisted in the day to day operations of the store such as stock integrity, processing transactions, and attending to customer complaints.
Store manager
UPS Store 5712
06.2006 - 04.2007
- Order and replenish supplies, obtain new clients by personal visits, grew print department into most profitable portion of store (300% of previous year’s sales), assisted store owner in hiring new employees, reconciled orders and bank statements by using Quick Books, Instituted policies to increase work flow and productivity.
Skills
- Proficient in solicited and unsolicited sales
- Skilled in various design and productivity software
- Self-motivated and cooperative
- Customer service expertise
- Deadline-driven efficiency
- Client relationship management
Timeline
Sleep Expert
Sears, Store 2401
11.2016 - 06.2017
Sales Associate
Murmaid Mattress
07.2016 - 08.2017
Mattress Sales Associate
Sears, Store 2306
12.2012 - 11.2016
Owner
A+ Printing / IMJ Consultancy
07.2012 - Current
Impress Supervisor
OfficeMax Store 348
02.2010 - 08.2010
Impress Supervisor
OfficeMax Store 1434
08.2007 - 02.2010
Sales associate
OfficeMax Store 765
04.2007 - 08.2007
Store manager
UPS Store 5712
06.2006 - 04.2007