Joel Jones
Chattanooga
Summary
Dynamic LTL Sales Manager at Steam Logistics, with a heavy focus on building customer relationships and account management. Expert in training sales teams, driving significant improvements in customer satisfaction, operational efficiency, and overall revenue. Spearheaded the successful landing of a multi-million-dollar revenue account, marking the first achievement in LTL at Steam Logistics. Set a precedent as the first professional in LTL at Steam Logistics to successfully implement a mass-pricing analysis model. Adept at leveraging Salesforce for business development and growing a book of business.
Overview
5
5
years of professional experience
Work History
LTL Sales Manager
Steam Logistics
Chattanooga
08.2024 - Current
- Conducted regular meetings with staff members to review goals and objectives for the month.
- Consistently engage with customers to evaluate transportation strategies and offer targeted consultation as needed.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Cultivated new accounts and supported existing accounts, fostering professional relationships and emphasizing customer satisfaction.
LTL Sales Coordinator
Steam Logistics
Chattanooga
10.2022 - Current
- Coordinated daily transportation activities, including scheduling, routing, tracking, and documentation.
- Conducted regular reviews of carrier performance metrics, such as on-time pickup, delivery, and claims percentage.
- Prioritized response time and overcommunication regarding tracking and tracing of customers' shipments.
- Analyzed KPI metrics and customer data to identify cost savings and enhance KPI performance where applicable.
Food and Beverage Expert
Target
Chattanooga
03.2020 - 10.2022
- Utilize accurate and efficient storage procedures to ensure that product is readily available to the customer.
- Replenish inventory promptly, with a focus on customers' needs.
- Provide quality customer service interactions and product suggestions.
- Replenished up to 1,000 individual items within a month according to BRLA percentages, with an error rate below 2%.
Education
Some College (No Degree) - English
University of Tennessee At Chattanooga
Chattanooga, TNSkills
- KPI analysis
- Account management
- Sales team training
- Client consultation
- Operations
- Process optimization
- Cold calling
- Sales presentation
- Salesforce
- B to B sales
- Business development and planning
- Service-driven sales
Accomplishments
- Earned "Domestic LTL Salesperson of the Year" for most new customers acquired in 2024.
- First sales manager to land a multi-million-dollar revenue account for Steam Logistics.
- Earned higher average KPI output than departments over 100 employees strong.
Affiliations
- Avid outdoorsman with a love for hiking and being surrounded by nature.
Timeline
LTL Sales Manager
Steam Logistics
08.2024 - Current
LTL Sales Coordinator
Steam Logistics
10.2022 - Current
Food and Beverage Expert
Target
03.2020 - 10.2022
Some College (No Degree) - English
University of Tennessee At Chattanooga
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