JOEY FIGUEROA
Memphis
Summary
Dynamic Operations Manager with a proven track record at Protective Industrial Products, Inc., excelling in cost reduction and quality control. Expert in project management and staff development, I drive continuous improvement initiatives that enhance customer satisfaction and operational efficiency. Skilled in KPI monitoring, I foster strong client relationships to achieve organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
Protective Industrial Products, Inc.
Olive Branch
11.2024 - Current
- Implemented strategies that reduced operating costs while ensuring customer satisfaction levels remained high.
- Directed operations staff through training and support to achieve company objectives.
- Developed operational procedures to maintain compliance with quality standards.
- Assessed employee development needs and provided constructive feedback on progress.
- Collaborated with management team on strategic planning initiatives for organizational growth.
- Resolved customer complaints promptly, maintaining optimal satisfaction levels.
- Coordinated cross-functional teams for timely delivery of products and services.
Operation Supervisor
Owens & Minor Distribution
03.2023 - Current
- Supervises a team of 35 teammates
- Monitors outbound operations for the Products and Medical Distribution departments.
- Utilizes JDA and CSW for the WMS.
- Specializes in continuous improvement
- KPI and data driven
- Certified trained to trainer on all MHE
- Works closely with CSR teams and external facilities to coordinate shipments for the customers
Senior Operations Supervisor
Yazaki North America
06.2021 - 03.2023
- Supervises a team of 60+ associates in a 100,000 square foot warehouse and oversees fourteen outbound daily shipments
- Plans, organizes, and participates in daily warehouse operations such as shipping and receiving
- Develops relationships with internal and external teams (freight suppliers, customers, drivers) to support seamless execution for daily shipments
- Trains and evaluates the performance of associates; assigning workloads to warehouse personnel and training associates on heavy equipment operations
- Prepares orders for shipping; scheduling and overseeing deliveries and pickups
- Reports to management through shift and incident reports regarding daily associate activity
Warehouse Operations Supervisor
Barrett Distribution Centers
07.2020 - 06.2021
- Trained and supervised the performance of allocated employees; evaluated, disciplined, and terminated associates when necessary
- Managed shipping and receiving departments while meeting demanding deadlines
- Utilized SAP and various production trackers to account for rates and goals
- Prepared and maintained numerous records/logs/reports as necessary; organized all warehouse items' inventory and filed documents as needed
- Scheduled and prepared orders for shipment; loaded vehicles and oversaw deliveries and pick-ups
Logistics Supervisor
IBCC Industries Inc.
08.2017 - 05.2020
- Utilized various software programs to keep accurate inventory counts and maintained numerous records and logs
- Resolved personnel problems, complaints, and formal grievances when possible or escalated to management for resolution
- Received, packed/unpacked, loaded, issued, and stored materials, supplies, or equipment; completed packing slips for shipments
- Operated and maintained forklift/heavy equipment through inspections and preventative maintenance
Horizontal Construction Engineer
US Army
04.2010 - 05.2014
- Operated all wheel vehicles and equipment over varied terrain and roadways
- Resolved problems concerning dispatch, logistics systems, and vehicle deficiencies
- Drove bulldozers, road graders, and other heavy earth-moving equipment to clear and excavate
- Operated scrapers to cut and spread fill material, transport heavy construction equipment with tractor- trailers, and assist with combat engineer missions
Education
Business -
Skyline College
San Bruno, CA08.2017
Skills
- Cost reduction
- Operational procedures
- Quality control
- Project management
- Customer service
- KPI monitoring
- Continuous improvement
- Client relationships
- Staff development
Certification
- Become a Better Speaker Seminar, 04/19
- OSHA 10 Certification, 11/18
- Heavy Construction Academy, 07/14
References
References available upon request.
Timeline
Operations Manager
Protective Industrial Products, Inc.
11.2024 - Current
Operation Supervisor
Owens & Minor Distribution
03.2023 - Current
Senior Operations Supervisor
Yazaki North America
06.2021 - 03.2023
Warehouse Operations Supervisor
Barrett Distribution Centers
07.2020 - 06.2021
Logistics Supervisor
IBCC Industries Inc.
08.2017 - 05.2020
Horizontal Construction Engineer
US Army
04.2010 - 05.2014
Business -
Skyline College