Joey Vick
Idlewild
Summary
Dynamic leader with a proven track record at Northwest TN Economic Development Council, adept in customer service management and problem-solving. Excelled in transforming customer complaints into loyalty opportunities, significantly enhancing service delivery. Skilled in team leadership and MS Office, effectively supervised staff and streamlined commodity programs, demonstrating exceptional organizational abilities and a positive attitude.
Overview
25
25
years of professional experience
Work History
County Service Manager
Northwest TN Economic Development Council
06.2000 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Helped clients with help on their utility bills and rental assistance.
- Signed clients up for commodities.
- Ensured the commodity program ran smooth and maintained commodity reports in a timely manner.
- Ran the office in a professional manner and to the best of my ability.
Education
Associate of Applied Science - Early Childhood Education
Dyersburg State Community College
Dyersburg, TN05-2018
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Customer service management
- Time management
- Team collaboration and leadership
- Trustworthy and honest
- Employee relations
- Documentation and reporting
- Office administration
- Crew leadership
- Outgoing and energetic
- Employee supervision
- New employee hiring
- Policy and procedure enforcement
- Goal setting
- Data management
- Supply ordering
- MS office
In 2019, I received County Service Manager award of the year!
In 2019, I received the County Service Manager of the year.
Timeline
County Service Manager
Northwest TN Economic Development Council
06.2000 - Current
Associate of Applied Science - Early Childhood Education
Dyersburg State Community College
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