Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Johan Chavez

Nashville,TN

Summary

Dynamic Retail Sales Supervisor with a proven track record at PUMA, excelling in customer satisfaction and team development. Leveraging strong communication and organizational skills, I consistently drive sales and profitability while ensuring compliance with operational standards. Adept in financial cost awareness, I foster a high-performing team culture that achieves results.

Overview

3
3
years of professional experience

Work History

Retail Sales Supervisor

PUMA
12.2022 - Current
  • Ensure that the store continuously meets or exceeds sales, KPI, and profitability targets through the effective use of short- and long-term planning, cost control, and first-class service.
  • Ensure consistently high customer satisfaction within the store according to our PUMA values and established service standards. Responsible for the accurate execution of sales, exchanges, refunds, as well as discount promotions at the cash register while ensuring that all guidelines are followed.
  • Support the Store Manager in recruiting, training, developing, coaching, motivating, and retaining high-performing and results-oriented team members.
  • Manage and monitor the Loss Prevention education and awareness programs; take responsibility for Loss Prevention and Operational Compliance within the store.
  • Review and monitor the implementation of all Visual Guidelines standards and ensure a consistently high visual presentation of the store that meets or exceeds PUMA standards.

Education

High School Diploma -

Republic High School
Nashville, TN
05.2024

Bachelor of Science - Aviation Management

Middle Tennessee State University
Murfreesboro, TN
05.2028

Skills

  • Customer-oriented, reliable, and friendly personality
  • Strong communication and motivation skills
  • Strong organizational talent and good time management
  • Ability to give presentations to large groups
  • Business acumen and financial cost awareness
  • Computer skills, basic knowledge of MS Office including the use of Outlook, Word, Excel, PowerPoint,

Languages

Spanish
Native or Bilingual

Timeline

Retail Sales Supervisor

PUMA
12.2022 - Current

High School Diploma -

Republic High School

Bachelor of Science - Aviation Management

Middle Tennessee State University
Johan Chavez