Johanna Meyer
Gallatin/Lebanon,TN
Summary
Healthcare Operations and Patient Access Supervisor with 10+ years of experience leading Emergency Department front-office operations, employee development, patient access services, and workflow improvement initiatives within hospital and freestanding emergency care settings. Proven success supervising teams of up to 23 employees, managing staffing and scheduling, conducting performance evaluations, onboarding and training staff, and supporting high-volume Emergency Department operations. Experienced in patient registration, insurance verification, compliance, revenue cycle support, process improvement, and cross-functional collaboration. Recognized for strong leadership, conflict resolution, patient-centered service, and the ability to build high-performing teams in fast-paced healthcare environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Administrative Assistant
Neighbors Emergency Center
02.2022 - Current
- Supervise daily front office and patient access operations for a 24/7 freestanding Emergency Department, ensuring efficient workflows, regulatory compliance, and exceptional patient experiences.
- Lead and support a team of six Administrative Assistants through hiring participation, onboarding, orientation, training, competency validation, annual performance evaluations, disciplinary coaching, and ongoing professional development.
- Coordinate employee scheduling, staffing coverage, and timekeeping functions to maintain operational continuity and support department productivity.
- Foster an open-door environment that encourages communication, conflict resolution, employee engagement, and recognition of staff accomplishments.
- Manage patient registration, insurance verification, financial collections, chart auditing, and related patient access functions while maintaining accuracy and compliance.
- Maintain oversight of facility inventory and ordering of office and operational supplies, supporting cost-containment initiatives through responsible purchasing, resource conservation, and overtime management.
- Collaborate closely with the Facility Director, physicians, nursing leadership, radiology staff, and corporate departments to identify operational challenges, improve workflows, and enhance patient throughput.
- Maintain knowledge of current Emergency Department operational policies and procedures to ensure compliance with HIPAA, EMTALA, and organizational standards.
- Assist with performance improvement initiatives and operational projects focused on increasing efficiency, patient satisfaction, and team effectiveness.
- Manage facility social media and community engagement efforts, creating content that promotes employee recognition, patient education, community outreach, and organizational branding.
PRN Patient Access Representative – Emergency Department
Memorial Hermann Hospital – Texas Medical Center
02.2023 - 02.2026
- Provided patient access and registration support in a high-volume Level I Trauma Center Emergency Department.
- Registered walk-in, ambulance, and LifeFlight patients while ensuring accuracy and efficiency in a fast-paced trauma environment.
- Facilitated registration and identification processes for unidentified trauma patients, including John/Jane Doe cases.
- Assisted families during medical emergencies by providing compassionate communication and support while maintaining professionalism and confidentiality.
- Verified insurance eligibility, benefits, authorizations, and medical necessity requirements.
- Collected patient financial responsibility and provided financial counseling regarding available assistance programs.
- Served as an Epic Super User during the organization's transition from HealthQuest to Epic, providing training and support to colleagues throughout implementation.
- Assisted with employee orientation, training, and mentoring while serving as a departmental resource.
ED Patient Access Team Lead
Houston Methodist Baytown Hospital
02.2016 - 02.2022
- Supervised and developed a team of 21–23 Patient Access employees within a high-volume Emergency Department environment.
- Served as the primary liaison between patients, physicians, clinical staff, and leadership, resolving escalated concerns and ensuring a positive patient experience.
- Led training, mentoring, coaching, and ongoing staff development initiatives to strengthen departmental performance.
- Coordinated daily patient access operations, including registration, insurance verification, EMS arrivals, scheduling, and patient throughput.
- Collaborated with hospital leadership and multidisciplinary teams to support operational goals and patient care initiatives.
- Reviewed employee timecards, monitored staffing needs, and assisted in reducing incidental overtime.
- Implemented workflow improvements to enhance efficiency, customer service, and patient throughput.
- Maintained compliance with EMTALA, HIPAA, and hospital policies.
- Audited patient data and reporting to ensure accuracy and revenue cycle integrity.
- Recognized as an ICARE Award Recipient for excellence in patient service and organizational values.
Education
High School Diploma -
Ross S Sterling High School
Baytown, TXSkills
- Emergency Department Operations
- Patient Access & Registration
- Performance Evaluations & Corrective Coaching
- Scheduling & Workforce Management
- Insurance Verification & Authorizations
- Revenue Cycle Support
- HIPAA & EMTALA Compliance
- Patient Experience
- Conflict Resolution
- Process Improvement
- Inventory & Supply Management
- Cost Containment
- Community Outreach & Social Media Management
- Employee Training & Development
Certification
BLS Certified
Languages
English
Timeline
PRN Patient Access Representative – Emergency Department
Memorial Hermann Hospital – Texas Medical Center
02.2023 - 02.2026
Lead Administrative Assistant
Neighbors Emergency Center
02.2022 - Current
ED Patient Access Team Lead
Houston Methodist Baytown Hospital
02.2016 - 02.2022
High School Diploma -
Ross S Sterling High School