Regional Manager for a national company delivering for GE Appliance, Wayfair, The Home Depot, Costco and JC Penny. Overseeing 9 of the company’s 17 locations.
Overview
19
19
years of professional experience
Work History
Regional Manager
Mashburn Delivery Service
11.2024 - Current
Promote a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
Streamline operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
Supervised various locations, enforcing high-quality standards of operation.
Evaluated employee performance and conveyed constructive feedback to improve skills.
General Manager
Mashburn Delivery Service
11.2019 - 10.2024
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Formulated policies and procedures to streamline operations.
Regional Manager
RAS Delivery Services
11.2009 - 11.2019
Regional Manager for locations in Alabama, Tennessee, South Carolina, North Carolina, Virginia, Pennsylvania and Indiana. Daily monitoring of metrics for each location involving productivity, customer service, finances and cooperate procedures. Oversaw the local management staff at each location and direct successful operation. Maintained staffing through interview and recruitment for each location. Report weekly to Senior Vice-President on status and future needs.
Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
In November of 2009 started as a local Operations Manager and worked in that capacity at 3 locations until being promoted to Regional Manager.
Operations Manager
ALS Logistics
03.2008 - 11.2009
Operations manager in Huntsville, Alabama, for White Glove Delivery agency delivering for GE Appliance and The Home Depot. Daily activities included overseeing the successful operation of appliance delivery. Managing local staff to include office administration as well as delivery agents. Addressed any customer service-related concern.
ALS was acquired by RAS Delivery Services in November 2009.
Operations Manager
Tranco Logistics
02.2007 - 03.2008
Operations manager for a national distribution company. Delivery agent for GE Appliance and The Home Depot. Responsible for the daily delivery operation as well as receiving product. Overseeing all employee as well as hiring staff.
Education
Calhoun Community College
Decatur, Alabama
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Johnson High School
Huntsville, Alabama
Skills
Operations oversight
Workforce education
Collaborative strategic planning
Team leadership
Field proficiency
Awards
Awarded MVP of Southern Region for Outstanding Performance and Teamwork.