JOHN MARTIN
Clarksville
Summary
Seasoned employee with exemplary skills in HVAC and Sales. Energetic professional with engaging personality and service-driven background. Trained in operations management and HVAC/R knowledge. .
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Technician
Mainstream Heating and Cooling
01.2023 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
SENIOR COMMERCIAL HVAC EXECUTIVE
STURDEVANT AIR CONDITIONING
04.2022 - 01.2023
- Delivered exceptional service level by listening to concerns and providing appropriate solutions.
- Formed and sustained strategic relationships with clients.
- Identified client business and operational needs and introduced services to provide solutions.
SERVICE MANAGER
STURDEVANT AIR CONDITIONING
12.2015 - 04.2022
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Motivated and supported employees to maintain low turnover.
- Created employee work schedules to keep shifts properly staffed.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Collaborated with customers to offer solutions to service needs.
- Created written estimates and obtained customer consent to proceed.
- Monitored employee performance through key metrics analysis.
- Hired and trained service department staff to drive performance.
- Managed service department budget and investigated and resolved discrepancies.
- Defined department goals and monitored performance to direct and enhance daily operations.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
Service Technician
STURDEVANT AIR CONDITIONING
01.2010 - 12.2015
- Maintained certifications and completed training on systems and components.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Set up and operated mechanical and manual tools and equipment.
- Conducted service appointments to diagnose and fix problems.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Traveled to customer locations to complete work for pre-set appointments.
- Trained new team members on service processes to increase productivity.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
Education
TRADE CERTIFICATION - HVAC Installation And Repair
MOUNT SAN ANTONIO COLLEGE
WALNUT, CALIFORNIA04.2002
Skills
- Resource Allocation
- Sales Tracking
- Program Optimization
- Quality Assurance
Certification
- Certified NATE, AIR CONDITIONING INSTALLATION, SERVICE, HEAT PUMP INSTALLATION AND SERVICE - 2017
- Certified NATE, GAS HEATING SERVICE AND INSTALLATION - 2018
- FUJITSU AIR STAGE TRAINING - 2018
- RHEEM INVERTER TRAINING - 2016
- UNIVERSAL 608 EPA Training - 2002
- A2L REFRIGERANT TRTAINING-2021
- MITSUBISHI CITY MULTI SERVICE COURSE 2012, 2022
- MITSUBUSHI DIAMOND SYSTEM BUILDER 2012,2022
- FUJITSU MULTI POSITION AIR HANDLER PRODUCT TRAINING-2021
- FUJITSU ELECTRICAL DIAGNOSTICS & TEARDOWN TRAINING
- ARMAFLEX QUALIFIED INSTALLER-2014
- EME AWARENESS TRAINING-2016
- EOS LEADERSHIP TRAINING-2019-PRESENT
Additional Information
I have experience in refrigeration and ice machines.
Education and Training
other,WALNUT, CALIFORNIA
Contact
Clarksville, TN 37040
Timeline
Service Technician
Mainstream Heating and Cooling
01.2023 - Current
SENIOR COMMERCIAL HVAC EXECUTIVE
STURDEVANT AIR CONDITIONING
04.2022 - 01.2023
SERVICE MANAGER
STURDEVANT AIR CONDITIONING
12.2015 - 04.2022
Service Technician
STURDEVANT AIR CONDITIONING
01.2010 - 12.2015
TRADE CERTIFICATION - HVAC Installation And Repair
MOUNT SAN ANTONIO COLLEGE
- Certified NATE, AIR CONDITIONING INSTALLATION, SERVICE, HEAT PUMP INSTALLATION AND SERVICE - 2017
- Certified NATE, GAS HEATING SERVICE AND INSTALLATION - 2018
- FUJITSU AIR STAGE TRAINING - 2018
- RHEEM INVERTER TRAINING - 2016
- UNIVERSAL 608 EPA Training - 2002
- A2L REFRIGERANT TRTAINING-2021
- MITSUBISHI CITY MULTI SERVICE COURSE 2012, 2022
- MITSUBUSHI DIAMOND SYSTEM BUILDER 2012,2022
- FUJITSU MULTI POSITION AIR HANDLER PRODUCT TRAINING-2021
- FUJITSU ELECTRICAL DIAGNOSTICS & TEARDOWN TRAINING
- ARMAFLEX QUALIFIED INSTALLER-2014
- EME AWARENESS TRAINING-2016
- EOS LEADERSHIP TRAINING-2019-PRESENT
Similar Profiles
KRISTIANA DAVISKRISTIANA DAVIS
Assistant Retail Service Coordinator at Mainstream Heating and CoolingAssistant Retail Service Coordinator at Mainstream Heating and Cooling
Peggy KeyPeggy Key
Office Manager at Rogers Heating and Cooling Inc.Office Manager at Rogers Heating and Cooling Inc.
Devon DingessDevon Dingess
Install Technician at Schar Heating And CoolingInstall Technician at Schar Heating And Cooling