JOHN PUGH
Murfreesboro,TN
Summary
Experienced portfolio manager with excellent client and project management skills. Action-oriented to communicate effectively with technology, executive, and business audiences.
Project management professional with strong focus on team collaboration and achieving results. Skilled in strategic planning, risk management, and stakeholder communication. Known for reliability and adaptability in dynamic environments. Prepared to drive impactful outcomes and lead projects to success.
Robust background in leading technology projects from inception to completion. Skilled in coordinating cross-functional teams and successfully implementing innovative solutions. Proven ability to manage project timelines and budgets while leveraging agility and strategic planning.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sr. Business Operations Manager
Wellmed Medical Group
08.2022 - 09.2025
- Led cross-functional IT and Business teams to streamline operations and improve efficiency across departments.
- Managed budgeting processes, optimizing resource allocation to support organizational objectives effectively.
- Spearheaded process improvement projects that increased operational efficiency and reduced turnaround times.
- Increased overall productivity by identifying bottlenecks and optimizing workflows for enhanced efficiency.
- Implemented innovative solutions to improve operational performance and reduce costs across the organization.
- Developed strategic partnerships with key stakeholders to drive business growth and expansion.
- Spearheaded the implementation of new software systems
- Streamlined business operations by implementing efficient processes and maximizing resource allocation.
- Led process improvement initiatives that resulted in increased efficiency and reduced operational expenses.
- Presented timely reports on operational metrics to senior leadership using visual dashboards
- Analyzed performance metrics to identify trends, driving data-informed decision-making processes.
- Collaborated with stakeholders to define operational goals, ensuring alignment with overall business strategy.
Sr. Manager Project Management
divvyDOSE
07.2021 - 04.2022
- Managed 3 different teams/departments
- Managed 3 Managers, 6 Sups 61 Clerks/CPHTs
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Lead remote allocation efforts during Covid-19
- Led cross-functional teams in executing strategic initiatives to optimize resource allocation.
- Analyzed workflow patterns to identify bottlenecks and implement corrective action plans.
- Facilitated regular performance reviews, providing feedback and guidance to improve team effectiveness.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Championed a culture of innovation within the organization by encouraging new ideas and facilitating knowledge-sharing events.
- Increased customer satisfaction with timely product releases, ensuring high-quality standards and rigorous testing protocols.
Sr. Project Manager, PMO
Smile Direct Club
07.2017 - 10.2020
- Responsible for managing a team of 4 PMs and 1 PM Coordinator.
- Managed DHF/510K initiative to aid in the organization sustaining FDA compliance.
- Managed the Quality Management System initiatives for FDA compliance.
- Managed several Process Improvement initiatives
- Liaison for Business management to IT management.
- Delivered on organizations most expensive and complex projects to automate and improve the quality of our manufacturing capabilities.
- Responsible for managing Engineering and Process Design tollgates.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Compiled data highlighting key metrics to report information determine trends and identify methods for improving store results.
- Prepared quotes for new products and services and composed budgets.
- Spearheaded initiatives to integrate advanced analytics tools for enhanced portfolio insights and management efficiency.
- Managed high-value client accounts with attention to detail and discretion while adhering to strict confidentiality guidelines.
- Implemented risk management strategies for optimal asset allocation and diversification across multiple portfolios.
Manager, Process Improvement and Engineering
Asurion
03.2014 - 09.2016
- Lead improvements resulting in AOP savings and improving customer satisfaction.
- Spearheaded Six Sigma Projects, resulting in a 6.5% increase in revenue.
- Vertically managed core team of 15 cross-functional professionals.
- Strengthened company's business by leading implementation of projects focused on reducing variation in existing processes.
- Evaluated corporate business processes to align outcomes with strategic goals and corporate vision.
- Promoted change through positive promotion, benefits demonstration and interactive approach.
- Managed change among staff to achieve buy-in and cooperation and overcome resistance.
- Conducted focus groups, surveys and feedback sessions to gather input from stakeholders.
- Improved efficiency and effectiveness of performance and management of processes across departments.
- Evaluated impact of process change on overall operation and determined return on investment.
- Applied agile methodology to shorten cycle time and achieve target margins.
Sr. Analyst Process Improvement
Asurion
05.2012 - 03.2014
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Strengthened company's business by leading a portfolio of use case process opportunities based on research & data in priority order.
- Enhanced and reconstructed computer systems resulting in 50% increased efficiency for business end-users.
- Improved SW platform system by adding new features and infrastructure, resulting in enhanced usability and improved functionality.
- Evaluated and adopted new technologies to address changing industry needs.
- Mapped processes to holistically examine business flow and identify improvement opportunities.
- Helped solve diverse program problems with in-depth analysis.
- Analyzed program data to provide input for key decision making and strategic planning.
Sr. Analyst Process Engineer
Asurion
05.2011 - 05.2012
- Optimized processes to reduce cost and increase efficiency.
- Modified production processes to reduce non-conforming material occurrences.
- Drafted project plans and reports to define requirements
- Created a series of process optimizations to reduce production errors and increase quality.
- Managed projects utilizing Agile methodology.
- Developed documentation, including diagrams and specifications, to meet project requirements and regulatory standards.
- Established project schedules and monitored tasks to meet milestones during each phase.
- Created brand new, innovative production processes for cutting-edge Technology products.
Education
MBA - Project Management
Strayer University
Nashville, TN01.2013
Bachelor of Science - Health Administration
Middle Tennessee State University
Murfreesboro, TN01.2004
Associate of Science - Secondary Education
Dyersburg State Community College
Dyersburg, TN01.2000
Skills
- Project Management
- Process improvement
- Operations management
- Contract/Vendor Management
- MS Office 365
- Strategic Business Planning
- Excellent Verbal and Written communication
- Portfolio management
- Technical analysis
- Quantitative analysis
- Client relationship management
- Presentation skills
- Data analytics
- Critical thinking
- Adaptability and flexibility
- Decision-making
- Prioritizing and planning
- Risk assessment
Accomplishments
- Project Management:
- Completed AOP Savings Process Improvement Projects using 6 Sigma and LEAN methodologies.
- Analyzed variation in processes and determined vital business opportunities to seek out and improve.
- Increased company revenue by 3M by selecting and implementing a new shipping platform.
- Operations Management:
- Managed over 300+ employees (Supervisors, Leads/Coaches, and Associates)
- Managed staffing, day-to-day activities, analyzed statistical data, created & implemented reports, interacted with managers of different areas of the organization, presented findings to stakeholders and higher management.
- Rewarded with the Employee of the Year Award for spurring more than 10% growth for 11 consecutive months.
- Responsible for the start-up 3 facilities due to growth
- Staff Development:
- Leveraged 6 Sigma methodologies to identify how metrics moved throughout a 90-day period. In doing so I was able to pinpoint the opportunities for development and implement improvement strategies.
- Created a Mentor Program which resulted in several promotions and increased retention.
- Human Resources:
- Created a new Career Pathing program which increased retention and gave ambitious employees a path to success.
Certification
- PMP Certified, PMI - Current, no expiration
- 6 Sigma Certified (Black Belt), no expiration
- SAFE Certified, no expiration
Timeline
Sr. Business Operations Manager
Wellmed Medical Group
08.2022 - 09.2025
Sr. Manager Project Management
divvyDOSE
07.2021 - 04.2022
Sr. Project Manager, PMO
Smile Direct Club
07.2017 - 10.2020
Manager, Process Improvement and Engineering
Asurion
03.2014 - 09.2016
Sr. Analyst Process Improvement
Asurion
05.2012 - 03.2014
Sr. Analyst Process Engineer
Asurion
05.2011 - 05.2012
Bachelor of Science - Health Administration
Middle Tennessee State University
Associate of Science - Secondary Education
Dyersburg State Community College
MBA - Project Management
Strayer University
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