John Stephenson
Nashville,TN
Summary
Dynamic owner-operator with a proven track record at Hathorne, excelling in operations management and customer service. Successfully enhanced customer satisfaction through high-quality service and effective communication. Skilled in business planning and hiring, with a strong focus on fostering relationships with suppliers to ensure competitive pricing and quality ingredients.
Business professional prepared for leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability.
Overview
23
23
years of professional experience
Work History
Owner-Operator
Hathorne
03.2017 - 09.2024
- Named as one of the Best New Restaurants in the country by Bon Appetite in 2019
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Executive Chef Partner
Family Wash
08.2014 - 10.2017
- Fostered strong relationships with local farmers'' markets, sourcing fresh produce directly from growers at competitive prices.
- Mentored junior chefs with hands-on training, fostering a collaborative and supportive team environment.
- Implemented cost-effective purchasing strategies, negotiating contracts with suppliers for optimal pricing on quality ingredients.
Executive Chef / GM
Fido
03.2002 - 08.2014
- Increased sales from $1,000,000 to $4,500,000 during my tenure
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
- Oversaw business operations, inventory control, and customer service for restaurant.
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
Education
Associate of Arts - Culinary Studies
Leith's School of Food And Wine
London, EnglandBachelor of Arts - English Education
Belmont University
Nashville, TNSkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Menu Development
- Customer Satisfaction
Timeline
Owner-Operator
Hathorne
03.2017 - 09.2024
Executive Chef Partner
Family Wash
08.2014 - 10.2017
Executive Chef / GM
Fido
03.2002 - 08.2014
Associate of Arts - Culinary Studies
Leith's School of Food And Wine
Bachelor of Arts - English Education
Belmont University
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