Professional Summary
Overview
Work History
Education
Skills
Timeline

John Stovall

HealthStream, Inc.
Franklin
John Stovall
9
years of professional experience

Trusted leader with a consistent record of delivering positive outcomes, optimizing the end user experience, facilitating continuous improvement, and maximizing operational efficiency for SaaS development projects at a leading healthcare technology platform company for workforce solutions.

Work History

AVP, Application Support & Improvement

3 Years 1 Month
HealthStream, Inc. | 07.2023 - Current
  • Led continuous improvement initiatives that optimized efficiency and increased customer issue net closure rate by 545% YOY
  • Catalyzed performance driven culture by actively coaching and mentoring direct reports.
  • Optimized end user experience and internal processes that ensure positive outcomes
  • Established a framework that facilitates dev team collaboration across the organization

AVP, Integration Operations

1 Year 7 Months
HealthStream, Inc. | 12.2021 - 07.2023
  • Ensured customer delight by overseeing the delivery and technical operations of customer and partner integrations.
  • Developed and implemented operational standards, policies, and metrics strategies for a new department
  • Implemented technical strategies to drive customer and partner integration
  • Facilitated continuous improvement and operational efficiency through pattern analysis

Senior Director, Quality Assurance

4 Years
HealthStream, Inc. | 12.2017 - 12.2021
  • Led quality assurance initiatives for 15+ development teams across the organization
  • Ensured the core value of customer delight was integral to software development and quality assurance practices
  • Developed and implemented automated test framework to reduce SDLC iteration time and strengthen the end user experience
  • Developed and implemented framework to facilitate standardized quality release criteria for all software development projects

Education

Bachelor of Science - Neuroscience

Washington & Lee University | Lexington, VA | 06-1995

Skills

Continuous improvement
Troubleshooting and problem resolution
Data-driven decision making
Operational planning
Cross-functional collaboration
Budget oversight
Performance improvements
Performance evaluation and monitoring

Timeline

AVP, Application Support & Improvement

HealthStream, Inc.
07.2023 - CurrentRead More

AVP, Integration Operations

HealthStream, Inc.
12.2021 - 07.2023Read More

Senior Director, Quality Assurance

HealthStream, Inc.
12.2017 - 12.2021Read More

Washington & Lee University

Bachelor of Science from Neuroscience
Read More
John Stovall