Summary
Overview
Work History
Education
Skills
Timeline
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John Ward

Chattanooga,TN

Summary

Results-oriented sales professional with a proven track record of exceeding quotas and cultivating C-level relationships in regulated industries, particularly healthcare. Skilled in technical product presentations, needs-based selling, and aligning solutions with client outcomes. Seeking to leverage extensive experience as an Account Executive at KnowBe4 to drive solution-driven sales, relationship management, and strategic growth in a medical device sales role at Stryker.

Overview

8
8
years of professional experience

Work History

Sales Account Executive

KNOWBE4
06.2021 - Current
  • Managed North American businesses, delivering over $1M+ in annual recurring revenue (ARR).
  • Educate decision-makers in highly regulated industries (healthcare, finance, government) on technical features and ROI of security awareness platforms.
  • Closed deals with an average sales cycle of 15-25 days and consistently exceeding quota.
  • Collaborate with Engineers and customer success teams to ensure seamless post-sale onboarding and consistent referral business.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.

Route Setter & Youth Program Coach

CLIMB NASHVILLE
07.2020 - 06.2021
  • Created and managed national climbing events and competitions.
  • Developed climbing team curriculum specific to each team member.
  • Enhanced client experience through creating engaging and aesthetic rock climbs.
  • Mentored and trained less experienced route setters and coaches.
  • Trained and mentored 11 new personnel hired to fulfill various roles.

Sales Associate and Account Manager

ECHO GLOBAL LOGISTICS
03.2018 - 06.2020
  • Responsible for making over 100 phone calls a day to current and potential clients.
  • Exceeded sales goals by 80-85% every month.
  • Consistently won internal company-wide sales team competitions for New Business Accounts.
  • Closed one of less than 100 companywide Managed Transportation (MT) accounts, which was the fastest MT account closing in company history.
  • Managed all aspects of each client account including sales, billing/invoicing, insurance, and freight tracking.
  • Demonstrated tenacity in prospecting clients, and exceptional negotiation skills in closing new accounts.

Director of Youth Programming/Route Setting Director

THE CRAG CLIMBING & FITNESS
08.2017 - 03.2019
  • Creation and execution of a ground up business model.
  • Recruited and retained youth climbers, resulting in 400% program growth.
  • Growth of membership sales by over 200%.
  • Directly managed two teams of 4-6 employees each.
  • Creation of marketing and sales tactics for continual growth.
  • Event planning for both the local climbing community and for USA Climbing Competitions.

Education

Bachelor of Arts (B.A.) - Communication

University of Houston
Houston, TX
05.2015

Skills

  • Consultative Selling
  • Cross-Functional Collaboration
  • Product Demonstrations & Training
  • Complex Sales Cycles
  • Prospecting & Lead Generation
  • Territory Management
  • Pipeline Development
  • Objection Handling
  • Client Education & Retention

Timeline

Sales Account Executive

KNOWBE4
06.2021 - Current

Route Setter & Youth Program Coach

CLIMB NASHVILLE
07.2020 - 06.2021

Sales Associate and Account Manager

ECHO GLOBAL LOGISTICS
03.2018 - 06.2020

Director of Youth Programming/Route Setting Director

THE CRAG CLIMBING & FITNESS
08.2017 - 03.2019

Bachelor of Arts (B.A.) - Communication

University of Houston

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