John Wyckoff
Thompsons Station
Summary
Enterprise Technology & Operations Executive with 23+ years of experience leading software delivery, digital transformation, and cross-functional operational strategy across healthcare IT, fintech, supply chain, and consulting environments. Proven record of aligning executive vision with scalable technical execution, driving Agile maturity, modernizing PMOs, and delivering distributed cloud-based platforms. Recognized for building high performing teams, strengthening accountability, and improving enterprise transparency while increasing revenue and reducing operational spend.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Operations
SouthernMade, LLC
Nashville
06.2024 - Current
- Executive leader overseeing enterprise operations across four core swim lanes: PMO Delivery, IT/Development & Architecture, DevOps/Infrastructure, and Sales Pipeline Operations.
- Reports directly to CEO, facilitate weekly executive strategy sessions with founders and C-suite.
- Increased gross revenue from 9M to 15M in one year while reducing operational spend by 556K.
- Established accountability frameworks, KPI tracking, and cross-team visibility standards.
- Mentor and coach 8 Project Managers leading delivery cycles ranging from 4-16 weeks.
- Strengthened documentation standards, MSAs/SOW governance, and operational tooling.
- Support enterprise clients across healthcare, entertainment and consumer sectors.
Senior Project Manager
eviCore
Nashville
10.2023 - 05.2024
- Led Agile delivery of the Utilization Management Platform (UMX).
- Managed full SDLC lifecycle in Azure DevOps, overseeing backlog, boards, repositories, and release planning to ensure project alignment with business goals.
- Partnered with architects, BAs, Dev and QA to refactor delivery cadence and increase predictability.
- Drove initiatives to minimize overcharges for patients and providers, enhancing financial accuracy and transparency.
- Supported operations at Cigna subsidiary
Lead Scrum Master/Sr Project Manager
AllianceBernstein
Nashville
02.2023 - 10.2023
- Led Agile installation and maturity practices, enabling organization to transition smoothly to postconsulting ownership.
- Enhanced cross-team synergy and established executive reporting cadence to improve decision-making processes.
- Stabilized delivery of internal enterprise analytics platform to ensure reliable access to data-driven insights.
Senior Project Manager
DaVita Inc.
Nashville
10.2022 - 09.2023
- Directed enterprise migration of 2K+ clinical systems from on-prem infrastructure to GCS.
- Led complex cross-functional integrations (Telehealth, Orders, Scheduled visits, Medication Scripts).
- Conducted root cause analyses and delivery retrospectives, enhancing forecasting accuracy and project outcomes.
- Operated within mature IT PMO, integrating ITIL and SAFe frameworks to streamline project management processes.
- Partnered with business, architecture, engineering, and QA leadership, ensuring seamless production deployments and alignment with project goals.
Scrum Master/Sr Project Manager
Dollar General
Nashville
04.2020 - 01.2022
- Led scrum adoption for national FRESH initiative supporting fresh produce infrastructure rollout.
- Directed enterprise LMS implementation (Axonify) across stores, distribution centers, and headquarters.
- Oversaw MVP 2.0 Supply Chain visibility initiative and Yard Management Systems (YMS).
- Served as IT lead for grand openings of new retail concept, ‘pOpshelf’.
- Modernized PMO documentation, SaaS tooling adoption, and risk/change governance frameworks.
Practice Director, Development & Delivery
Vaco, LLC
Brentwood, TN
09.2019 - 03.2020
- Hired to start, build, and scale a consultative, project-based, software development and delivery practice
- Drove and acquired $854K in gross revenue within the first year of the practice's existence.
- Facilitated sales process and played a key role in securing deals with clients' C-suite.
- Implemented project-guiding tools, back-office guidelines, MSA and SOW templates, and playbooks to ensure timely completion of software development projects that met client satisfaction.
- Drove the development arm of the practice to adopt Scrum or Kanban methodologies, their ceremonies, and artifacts for every project
- In some cases, functioned as the Scrum Master for our higher profile clients to ensure project success Mentored and managed multiple Engagement Managers, Scrum Masters, Business Analysts, Front and Back-end Software Developers, and QA Engineers
- Spearheaded client engagements by leading development teams in stakeholder interviews, creating project assets, and prioritizing feature/user story/sprint backlogs.
- Projects varied from legacy modernization and re-engineering MVC architecture websites to greenfield development, microservices and API creation
- The practice faced layoffs due to ownership's reaction to the economic crisis created by the COVID pandemic.
Senior SDLC Product & Project Manager
Core 10
Franklin
09.2016 - 09.2019
- Managed multi-million dollar engagements ($85k-$2.2M).
- Combined product, account, project leadership across multiple client portfolios to ensure cohesive delivery.
- Designed internal artifacts and governance processes, standardizing delivery success across teams.
- Led pivot to fintech-focused consulting firm, enhancing service offerings.
Senior SDLC Project Manager (SAFe Enterprise)
HealthTrust
Franklin
03.2015 - 09.2016
- Led SAFe transformation, enhancing collaboration across development and integration teams.
- Rescued and delivered Enterprise Data Pipeline project, enabling timely data flow after two prior restarts.
- Implemented TDD, pair programming, and structured demo/review cadence.
- Deployed to production within 7 months, ensuring project alignment with business objectives.
Agile Adoption Lead/Senior Project Manager
Change Healthcare
Brentwood
11.2011 - 03.2015
- Evangelized and implemented Agile/Scrum, enhancing collaboration and delivery across the enterprise.
- Managed 16+ developers and QA resources, ensuring alignment with project goals and timelines.
- Led development and release management for three new product launches.
- Played key role in evolving flagship product to mobile responsiveness, improving user accessibility and engagement.
- Helped scale organization from 11 to 114 employees.
Education
Bachelor’s of Science - Computer Information Systems, Exercise & Sports Science
Howard Payne University
Brownwood, TX01-1998
Skills
- Operational Strategy & PMO Leadership
- Enterprise Program & Portfolio Delivery
- Agile / SAFe Transformation
- Financial Oversight & Revenue Growth
- Product & SDLC Governance
- Risk, Change & Release Management
- Cloud Migration (GCS, AWS, Azure DevOps)
- ITIL-Based Service Management
- Cross-Functional Team Development
- Executive Stakeholder Engagement
Certification
- Certified Scrum Master (CSM), Scrum Alliance
- Texas State Teaching Certificate
References
Available on request.
Earlier Career
- StarRez, Implementation PM, Reduced implementation cycle from 6+ months to 120 days.
- Harland Financial Solutions, Software PM & Internet Banking Implementation
- KinderMorgan, IT Infrastructure Project Manager, 41 terminals, 7 states.
- Cluen Corporation, Implementation Consultant, Microsoft, Dell, L’Oreal
Timeline
Director of Operations
SouthernMade, LLC
06.2024 - Current
Senior Project Manager
eviCore
10.2023 - 05.2024
Lead Scrum Master/Sr Project Manager
AllianceBernstein
02.2023 - 10.2023
Senior Project Manager
DaVita Inc.
10.2022 - 09.2023
Scrum Master/Sr Project Manager
Dollar General
04.2020 - 01.2022
Practice Director, Development & Delivery
Vaco, LLC
09.2019 - 03.2020
Senior SDLC Product & Project Manager
Core 10
09.2016 - 09.2019
Senior SDLC Project Manager (SAFe Enterprise)
HealthTrust
03.2015 - 09.2016
Agile Adoption Lead/Senior Project Manager
Change Healthcare
11.2011 - 03.2015
Bachelor’s of Science - Computer Information Systems, Exercise & Sports Science
Howard Payne University