Johnathan Avent
Nashville
Summary
Dynamic Dispatcher with a proven track record at PromptCare Companies, excelling in customer service and dispatch coordination. Expert in optimizing delivery routes and enhancing operational efficiency, while maintaining a clean driving record. Recognized for problem-solving abilities and fostering strong relationships, ensuring timely and effective service delivery.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Dispatcher
PromptCare Companies
06.2024 - Current
- Coordinated timely dispatch of medical equipment and supplies to ensure patient needs were met efficiently.
- Managed communication between healthcare providers and delivery teams to optimize service response times.
- Utilized scheduling software to streamline routes and enhance operational efficiency in daily dispatch tasks.
- Monitored fleet performance and provided real-time updates to maintain effective logistics operations.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Enhanced team morale by fostering supportive and collaborative work environment.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
- Utilized customer feedback to improve customer service.
Driver
Iron Mountain
01.2024 - 06.2024
- Ensured compliance with safety regulations and traffic laws during daily operations.
- Conducted pre-trip inspections to maintain vehicle safety and reliability standards.
- Communicated effectively with dispatch to optimize route planning and delivery schedules.
- Operated delivery vehicles to transport goods efficiently across designated routes.
- Assisted in loading and unloading cargo, ensuring proper handling of materials.
- Managed fuel efficiency through careful driving techniques and route selection.
- Provided exceptional customer service during deliveries, addressing client inquiries professionally.
- Documented delivery logs accurately for record-keeping and compliance purposes.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
Granite Installer
Sims-Lohman
03.2020 - 12.2023
- Installed granite countertops with precision, ensuring high-quality finishes and customer satisfaction.
- Operated cutting and polishing machinery to shape granite slabs according to specifications.
- Collaborated with team members to assess project requirements and coordinate installation schedules.
- Maintained tools and equipment, following safety protocols to minimize hazards on job sites.
- Assisted in on-site measurements and layout planning for accurate material placement.
- Cleaned, organized and prepared work areas for new installations.
- Trained new installers on proper handling techniques for granite materials and equipment usage.
- Improved installation techniques by attending industry training workshops and staying up-to-date on best practices.
- Promoted customer satisfaction with top-notch service and support.
- Coordinated with other construction professionals such as architects and general contractors to ensure seamless project integration of granite installations into overall design plans.
- Prepared granite by filling in chips or cracks and polishing surfaces.
- Developed customized solutions for unique client needs, resulting in tailored designs that exceeded expectations.
- Followed company standards and code requirements for all jobs.
Education
High School Diploma -
South Fulton High
South Fulton, TNSkills
- Customer service
- Hand and power tools
- Repairs
- New installations
- Hand tool proficiency
- Heavy lifting
- Maintenance
- Finishing work
- Delivery management
- Stone polishing
- Precision cutting
- Seam filling
- Worksite organization
- Valid Driver's license
- Clean driving record
- City and non-city driving
- Safe driving practices
- Prioritizing calls
- Problem-solving
- Customer relations
- Attention to detail
- Dispatch coordination
- Schedule management
- Route planning
- Customer relationship management
- Route navigation
- Routing orders
- Maintaining call metrics
- Service coordination
- Work order management
- Closing tickets
- Service planning
- Multitasking and organization
- Verbal and written communication
- Team collaboration
- Map reading
- Equipment management
- Delivery support
- Driver communication
- Processing orders
- Improving operations
- Workflow prioritization
- Call handling
- Critical thinking
- Multitasking Abilities
- Organizational skills
- Microsoft office
- Relationship building
- Call center software
- Customer request management
- Equipment inspection
- Data entry
- Decision-making
- Active listening
- Stress tolerance
- Time management
- Punctual and reliable
- GPS and route planning
- Safety protocols
- Defensive driving
- Polishing skills
Timeline
Dispatcher
PromptCare Companies
06.2024 - Current
Driver
Iron Mountain
01.2024 - 06.2024
Granite Installer
Sims-Lohman
03.2020 - 12.2023
High School Diploma -
South Fulton High