Johnaysja Scott
Johnson City
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Ballad Health
Johnson City
03.2025 - Current
- Provided emotional support to patients and families during difficult times.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Answered call lights promptly and responded to patient needs accordingly.
- Observed patients for any changes in their physical or mental condition.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
Customer Service Representative
Performance Food Group Co
Johnson City
03.2024 - 05.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Customer Service Representative
Citibank
Johnson City
03.2021 - 11.2023
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Certificate - Phlebotomy
TCAT Elizabethton
Elizabethton, TN05-2020
High School Diploma -
Science Hill High School
Johnson City, TN05-2017
Associate of Science - Nursing
Northeast State Community College
Johnson City, TNSkills
- Patient care
- Patient observation
- Emotional support
- Customer service
- Record keeping
- Time management
- Task prioritization
- Effective communication
- Attention to detail
- Vital sign recording
- Restraint application
- Positioning patients
- Feeding assistance expert
- Maintaining privacy
- Dressing assistance
- Medical terminology
- End-of-life care
- Compassionate
- Blood glucose testing
- Mobility assistance
- Geriatric care
- Urinary catheter care
- Reliable transportation
- Specimen collection
- Calm and level-headed under duress
- Reliable team player
- Range of motion exercises
- Direct patient care
- Adaptable
- Toileting assistance
Certification
- CPR/BLS
Timeline
Certified Nursing Assistant
Ballad Health
03.2025 - Current
Customer Service Representative
Performance Food Group Co
03.2024 - 05.2025
Customer Service Representative
Citibank
03.2021 - 11.2023
Certificate - Phlebotomy
TCAT Elizabethton
High School Diploma -
Science Hill High School
Associate of Science - Nursing
Northeast State Community College