Johnna Daniels
Nashville,TN
Summary
Capable work from home agent with years of successful customer service, inside sales, and data entry experience. Reliable work from agent known for providing consistent availability and performance metrics. Productive data entry operator adept in diverse databases. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful customer service calls. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with callers to create satisfying experiences. Skilled in maintaining reliable and friendly customer service and adept at learning and mastering new concepts and skills. Enthusiastic and eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Motivated to learn, grow and excel in any task.
Overview
5
5
years of professional experience
Work History
Work from Home Customer Service Agent
Vera-A-Fast
05.2019 - Current
- Assist with outbound calling clients for surveys regarding current events and politics
- Answer inbound customer queries for fraud and theft detection services.
- Establish long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Manage over 50 customer calls a day by listening closely, finding solutions to problems, and making recommendations based on extensive product knowledge.
Work From Home Customer Service Agent
Omni Interactions
01.2021 - 07.2021
- Assisted customers with scheduling vaccination appointments, and documenting details using salesforce.
- Offered any help with answering questions regarding their appointments or general inquiries.
- Directed customers to correct hotline with any questions they may have about vaccinations, side effects, and screening questions about Coronavirus
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to website and email inquiries within 1-2 business days to maintain customer satisfaction and generate positive reviews
Work From Home Customer Service Agent
Teledirect
10.2020 - 01.2021
- Answered constant flow of inbound customer calls in queue.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Entered customer interaction details in salesforce to track requests, document problems and record solutions offered.
- Assisted customers with setting appointments, shipping and special order requests.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
Work From Home Customer Service Agent/Inside Sales Representative
Omni Interactions
04.2020 - 09.2020
- Set up scheduled auto glass appointments for customers and commercial accounts using omega CRM.
- Contact third-party administrators and help complete insurance claims for customers and commercial accounts needing auto glass replacements.
- Assisted customers with callbacks on online quotes to convert into increased sales.
- Determined accurate prices for customers to consistently search for the best deals and prices.
- Maintained calm, friendly demeanor when customers called in with general inquiries about their appointments.
- Provide excellent service and attention to customers through phone interaction.
Work From Home Customer Service Agent
NexRep LLC
01.2020 - 03.2020
- Entered customer interaction details in Zen-desk to track requests, document problems, and record solutions offered.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs and wants.
- Responded to customer requests for products, services, and company information.
- Managed live online chats and emails to give quick answers and solve problems faster.
Work From Home Agent
Restaurant Revolution Technologies Inc.
07.2018 - 11.2019
- Took down call-in food and beverage orders from guests, quickly and accurately relaying orders to service attendants.
- Politely and persuasively suggested upgrades and related menu items such as drinks and desserts to achieve upselling objectives.
- Offered immediate, friendly, and knowledgeable assistance to every customer.
- Entered orders into CRM and completed accurate data order entry and processed payments.
Education
High School Diploma -
Lavergne Highschool
Lavergne, Tennessee05.2009
Skills
- Data entry
- Computer proficient
- Script-use
- Performance driven
- Inside sales
- Cold calling expertise
- Problem Resolution
- Information Verification
- Inbound Customer Service
- Upselling
- Customer Service
- Attention to Detail
- De-escalation Techniques
- Telephone Etiquette
- Appointment Scheduling
- Online chat and email
- Customer Relationship Management (CRM)
Timeline
Work From Home Customer Service Agent
Omni Interactions
01.2021 - 07.2021
Work From Home Customer Service Agent
Teledirect
10.2020 - 01.2021
Work From Home Customer Service Agent/Inside Sales Representative
Omni Interactions
04.2020 - 09.2020
Work From Home Customer Service Agent
NexRep LLC
01.2020 - 03.2020
Work from Home Customer Service Agent
Vera-A-Fast
05.2019 - Current
Work From Home Agent
Restaurant Revolution Technologies Inc.
07.2018 - 11.2019
High School Diploma -
Lavergne Highschool
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