John Patrick Wilson
Memphis
Summary
Service technician with 25+ years of experience in fire and security systems. Proven ability to diagnose equipment malfunctions and implement tailored solutions for enhanced system performance. Committed to exceptional customer service and strict adherence to industry standards. Experienced in field supervision and project management.
Overview
28
28
years of professional experience
Work History
Senior Field Service Technician
State Systems Inc
Memphis
02.2013 - Current
- Provided service on a wide range of fire alarms, burglar alarms and access control systems for a large customer base in Memphis and surrounding areas.
- Diagnosed equipment malfunctions and implemented effective repair strategies.
- Conducted routine maintenance on security systems to ensure optimal performance.
- Responded to emergency service calls, ensuring timely resolution of issues.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Collaborated with clients to assess system needs and provided tailored solutions.
- Developed service reports detailing work completed and recommendations for clients.
- Trained customers on equipment after installation.
Service Technician
Nichols Fire and Security {Now Impact Fire}
Memphis
03.2021 - 04.2023
- Responded to emergency service requests with urgency and professionalism.
- Diagnosed problems and determined solutions for various customer issues.
- Maintained accurate records of service calls, repairs, and parts used.
- Collaborated with team members to complete service calls efficiently.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Educated clients on fire safety and security system operation.
- Maintained accurate service records and documentation for compliance.
- Followed all safety protocols while performing work in potentially hazardous environments.
Project Manager
State Systems Inc.
Memphis
12.2019 - 03.2021
- Managed multiple projects with competing deadlines simultaneously.
- Developed project schedules and managed resources for optimal efficiency.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Coordinated cross-functional teams to ensure timely project delivery and alignment.
- Facilitated regular team meetings to discuss project updates and challenges.
Fire Alarm Technician
AlarmTec Systems of Memphis {Now Pye Barker}
Memphis
04.2016 - 06.2017
- Installed and serviced fire and burglar alarm systems in and around the Memphis area
- Conducted routine inspections and tests on fire alarm equipment to ensure operational readiness and compliance with safety standards
- Repaired faulty fire alarm components and systems efficiently.
- Maintained proprietary AES radio network, ensuring reliable communication for fire alarm systems in metro Memphis area
- Ensured compliance with local fire safety regulations during projects.
- Provided technical support and guidance to clients, enhancing understanding of fire safety systems and compliance requirements
- Worked with team members to identify and resolve technical issues during projects.
- Worked closely with sales and design teams to complete projects in a timely fashion
- Documented service records and maintenance logs accurately.
Field Supervisor
Security Consultants Inc
Memphis
02.1998 - 03.2013
- Coordinated crews on multiple installations, ensuring timely access to necessary parts and materials for project completion
- Installed and serviced fire alarm, burglar alarms,access control, and CCTV systems in a wide variety of environments including residential and commercial/industrial
- Supported sales team by designing systems, ordering parts, ensuring code compliance, and providing technical support
- Ensured operational integrity of AES radio network for effective communication.
- Finalized installations by conducting inspections with local and state authorities having jurisdiction (AHJ)
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Education
NICET I, II and III Fire Alarm Systems -
NICET
USA01-2016
Programmer - NFS series programming
Notifier University
USA01-2016
Fire Alarm System Programming
EST 3 Certified Programmer
Bradenton, FL, USA01-2014
NBFAA levels I and II -
NBFAA
01-2005
Skills
- Fire alarm systems
- Technical troubleshooting
- System installation
- Field service management
- System diagnostics
- Parts logistics
- Client-focused approach
- Customer relationship management
- Team coordination
- Problem solving
- Technical acumen
- Adaptability
- Effective communication
- Results-oriented mindset
Timeline
Service Technician
Nichols Fire and Security {Now Impact Fire}
03.2021 - 04.2023
Project Manager
State Systems Inc.
12.2019 - 03.2021
Fire Alarm Technician
AlarmTec Systems of Memphis {Now Pye Barker}
04.2016 - 06.2017
Senior Field Service Technician
State Systems Inc
02.2013 - Current
Field Supervisor
Security Consultants Inc
02.1998 - 03.2013
NICET I, II and III Fire Alarm Systems -
NICET
Programmer - NFS series programming
Notifier University
Fire Alarm System Programming
EST 3 Certified Programmer
NBFAA levels I and II -
NBFAA