Joi Cooperwood
Memphis
Summary
Case Manager/Investigator with a substantial background in social work and providing support to vulnerable populations. Skills include crisis management, investigations, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Excel at communication, problem-solving, and time management. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Case Manager 3
Tennessee Department of Children's Services, TDCS
Memphis
01.2015 - Current
- Attended court hearings as a representative of the organization when needed.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and timely documentation according to agency guidelines.
- Collaborated with other service providers to ensure continuity of care for clients.
- Conducted home visits to assess the safety of living environments for clients.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Participated in regular team meetings and in-house training sessions.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Provided referrals to appropriate medical, mental health, and social services.
- Investigated allegations of child abuse and neglect in congregate care, foster homes, daycares, schools, and other settings involving authoritative figures.
Child Protective Services Specialist
Mississippi Department of Human Services
Vicksburg
06.2005 - 06.2013
- Assessed the safety of children and their family members by visiting homes, interviewing parents and other involved parties, and observing interactions between family members.
- Collaborated with other social service agencies such as foster care organizations, law enforcement agencies, courts, schools, mental health professionals, substance abuse counselors and domestic violence programs to provide comprehensive services to clients.
- Developed case plans with clients to ensure safe environments for children, as well as providing emotional support to families during difficult times.
- Responded quickly and appropriately to after-hours emergencies related to child welfare issues.
- Maintained detailed records on all cases; documented case progress notes, court reports, service plans, assessments in accordance with agency policy.
- Participated in court proceedings related to CPS cases; provided testimony regarding investigations and recommendations for disposition of cases.
- Participated in multidisciplinary teams which included representatives from various departments within the organization such as legal counsels or medical personnel who specialize in working with abused children.
- Attended trainings both internally within the department and externally at conferences or seminars related to child protection topics.
- Investigated allegations of physical or sexual abuse against minors; collaborated with local law enforcement officials if criminal activity was suspected.
- Reviewed cases across the state for tracking and evaluating the effectiveness of quality casework.
Education
Master of Science - Social Work
Our Lady of The Lake University
San Antonio, TX12-2014
Bachelor of Science - Social Work
Mississippi Valley State University
Itta Bena, MS05-2005
High School Diploma -
Humphreys County High School
Belzoni, MS05-2001
Skills
- Case documentation
- Client assessment
- Care plan development
- Court representation
- Interdisciplinary collaboration
- Confidentiality adherence
- Home visits and inspections
- Verbal and written communication
- Team communication
- Risk assessment
- Mentor for new case managers
Certification
- Tennessee Bureau of Investigation Certification
Affiliations
- Member of Child Protective Investigation Team
- Alpha Kappa Alpha Sorority, Inc.
References
References available upon request.
Timeline
Case Manager 3
Tennessee Department of Children's Services, TDCS
01.2015 - Current
Child Protective Services Specialist
Mississippi Department of Human Services
06.2005 - 06.2013
Master of Science - Social Work
Our Lady of The Lake University
Bachelor of Science - Social Work
Mississippi Valley State University
High School Diploma -
Humphreys County High School
Similar Profiles
Jordan RoseJordan Rose
Case Manager at Tennessee Department Of Children's ServicesCase Manager at Tennessee Department Of Children's Services
Marcia HenryMarcia Henry
Case Management Assistant at State Of Tennessee Department Of Children's ServicesCase Management Assistant at State Of Tennessee Department Of Children's Services
Kristal A. RayKristal A. Ray
Program Specialist at State Of Tennessee Department Of Children's ServicesProgram Specialist at State Of Tennessee Department Of Children's Services
Savannah AllenSavannah Allen
Lifeguard at Federal Way Community CenterLifeguard at Federal Way Community Center
Lori YoungbloodLori Youngblood
Training Manager at Tennessee Entertainment ConceptsTraining Manager at Tennessee Entertainment Concepts