Jomelyn Straney
Brighton
Summary
Dynamic supervisor with a proven track record at Navy Exchange NSA Mid-South, excelling in operations management and customer service. Enhanced team productivity through effective training and mentoring, while resolving conflicts to foster a collaborative environment. Skilled in inventory control, consistently achieving sales targets and improving customer satisfaction.
Overview
21
21
years of professional experience
Work History
Supervisor
Navy Exchange NSA Mid-South
02.2025 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collected, arranged, and input information into database system.
Sales Advisor
Navy Exchange Little Creek
02.2022 - 04.2023
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
- Recorded accurate and efficient records in customer database.
Sales/Sales Associate/Cashier
Navy Exchange Guam
04.2019 - 12.2021
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Sales/Sales Associate/Cashier
Navy Exchang Rota Spain
08.2016 - 01.2019
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales/Sales Associate/Cashier
Navy Exchange NSA Mid-South
06.2014 - 06.2016
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
City Hills Corporation
12.2008 - 05.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Waitress
Hunter's Inn
11.2004 - 11.2005
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Sales Associate/Cashier
Bottega Veneta
09.2004 - 10.2004
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
General Studied
Ka'u High School
Pāhala, HI06-1998
Skills
- Training and Mentoring
- Staff management
- Customer service
- Attention to detail
- Inventory control
- Operations management
- Inventory oversight
- Business administration
- Documentation and reporting
- Multitasking
- Time management
- Self motivation
- Task prioritization
Accomplishments
- Supervised team of [Number] staff members.
Languages
English
Native or Bilingual
Tagalog
Professional Working
Timeline
Supervisor
Navy Exchange NSA Mid-South
02.2025 - Current
Sales Advisor
Navy Exchange Little Creek
02.2022 - 04.2023
Sales/Sales Associate/Cashier
Navy Exchange Guam
04.2019 - 12.2021
Sales/Sales Associate/Cashier
Navy Exchang Rota Spain
08.2016 - 01.2019
Sales/Sales Associate/Cashier
Navy Exchange NSA Mid-South
06.2014 - 06.2016
Sales Associate
City Hills Corporation
12.2008 - 05.2013
Waitress
Hunter's Inn
11.2004 - 11.2005
Sales Associate/Cashier
Bottega Veneta
09.2004 - 10.2004
General Studied
Ka'u High School
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