Jona Kelley
Cookeville
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1987
1987
years of post-secondary education
Work History
Customer Service Representative
Middle Tennessee Natural Gas Utility District
Sparta
12.2022 - Current
- Assisted customers with inquiries about natural gas services and billing options.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
- Put in warranties for merchandise.
- Collections
- Sales
Customer Service Representative
Tennessee Heart Medical Group
Cookeville
05.2022 - 12.2022
- Managed incoming calls and directed inquiries to appropriate departments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
Assistant manager at Gordonsville Elementary Cafet
Smith Co Board Of Education
Gordo
09.2009 - 04.2022
- Recruited and trained new employees to meet job requirements.
- Ran cash register
- Ran end of the day reports
- Ordering
- Inventory
Education
Gordonsville High School
Gordonsville, TNSkills
- Customer relationship management
- Billing and invoicing
- Data entry
- Complaint resolution
- Motivated
- Flexible
- Team player
- Outgoing personality
Timeline
Customer Service Representative
Middle Tennessee Natural Gas Utility District
12.2022 - Current
Customer Service Representative
Tennessee Heart Medical Group
05.2022 - 12.2022
Assistant manager at Gordonsville Elementary Cafet
Smith Co Board Of Education
09.2009 - 04.2022
Gordonsville High School