Summary
Overview
Work History
Skills
Timeline
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Jonathan A. Nguyen

Nashville

Summary

Repair professional with proven track record in maintaining and restoring complex systems. Known for delivering reliable solutions and maintaining high standards in all repair tasks. Collaborative team player with focus on achieving results and adapting to evolving needs. Skilled in diagnostics, system troubleshooting, and client communication.

Overview

26
26
years of professional experience

Work History

Fallout Resolution Specialist

08.2020 - Current
  • Resolved 30+ monthly server/storage escalations, reducing fallout rates by 18%
  • Mentored 15+ technicians in advanced troubleshooting methodologies
  • Collaborated with quality teams to address engineering issues and improve system reliability

Electro-Mechanical Repair Technician

FedEx
08.2014 - 08.2021
  • Diagnosed and repaired electrical/mechanical failures in enterprise-level server and storage systems, ensuring 99% uptime for critical infrastructure
  • Streamlined parts-ordering processes using proprietary software, reducing replacement delays by 20%
  • Collaborated with quality management to resolve technical customer complaints, improving satisfaction by 15%

Electro-Mechanical Repair Specialist

Genco (A FedEx Company)
08.2009 - 08.2014
  • Troubleshot 50+ complex server/storage platform issues monthly, resolving critical customer complaints
  • Audited Dell invoicing systems to ensure 100% accuracy in parts/service billing
  • Trained 10+ junior technicians in advanced diagnostic techniques and repair workflows

Electro-Mechanical Repair Lead

Dell Technologies
07.2007 - 07.2009
  • Led a team of 12 technicians, improving repair efficiency by 25% through data-driven workflow adjustments
  • Partnered with test engineers to resolve recurring hardware/software failures, reducing defects by 30%
  • Analyzed shift performance reports to correct data inaccuracies and maintain compliance with quality standards

Electro-Mechanical Repair Technician

Dell Technologies
07.1999 - 07.2007
  • Repaired 500+ desktop/notebook systems annually with a 98% first-time fix rate
  • Diagnosed OS, software, and hardware failures, escalating systemic issues to prevent $500K+ in potential losses

Skills

  • Electro-Mechanical Systems Repair & Maintenance
  • Hardware/Software Diagnostics & Troubleshooting
  • Server/Storage Platform Optimization
  • Quality Assurance & Process Improvement
  • Team Leadership & Technical Training
  • Root-Cause Analysis & Customer Complaint Resolution

Timeline

Fallout Resolution Specialist

08.2020 - Current

Electro-Mechanical Repair Technician

FedEx
08.2014 - 08.2021

Electro-Mechanical Repair Specialist

Genco (A FedEx Company)
08.2009 - 08.2014

Electro-Mechanical Repair Lead

Dell Technologies
07.2007 - 07.2009

Electro-Mechanical Repair Technician

Dell Technologies
07.1999 - 07.2007

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Jonathan A. Nguyen