Jonathan Brock
Chattanooga
Summary
Results-driven operations and hospitality professional with 15+ years of experience in team leadership, inventory management, and customer service excellence. Proven ability to train staff, streamline processes, and resolve challenges with professionalism and efficiency. Known for adaptability, strong work ethic, and maintaining high standards in fast-paced environments.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Kitchen Manager
CEC Entertainment
10.2010 - Current
- Lead and train management and team members on operational standards and job functions.
- Oversee weekly inventory, ordering, vendor coordination, and delivery checks.
- Resolve guest concerns promptly, maintaining high satisfaction levels.
- Ensure all menu items meet company quality and safety guidelines.
- Cross-trained in multiple operational areas to support business needs.
Line Lead
Pilgrim’s Pride
07.2010 - 09.2010
- Supervised 20+ production line workers, ensuring productivity and adherence to safety protocols.
- Recorded production metrics, downtime, and daily operational reports for management.
- Configured DSI systems and submitted product samples for prospective clients.
Team Leader
CEC Entertainment
10.1998 - 07.2010
- Trained staff on customer service, safety, and operational procedures.
- Resolved customer complaints in a friendly and efficient manner.
- Maintained consistent quality standards in food preparation.
- Performed duties across multiple departments to support team operations.
Education
A.A.S. - Business Information Systems
Chattanooga State Community College
01.2004
Skills
- Achieved improved team performance through targeted staff training programs Enhanced leadership skills among team members, resulting in increased engagement Drove successful collaboration across departments, leading to streamlined operations
- Trained team members on best practices for providing outstanding customer service and support
- Achieved optimal inventory levels through proactive management and strategic ordering practices Enhanced order accuracy and reduced discrepancies by implementing effective tracking systems Fostered strong supplier relationships to ensure timely delivery and quality of stock
- Implemented strategies for effective conflict resolution, promoting constructive dialogue and understanding
- Achieved high levels of food safety compliance by implementing rigorous quality control measures Enhanced staff performance through targeted training on food safety standards Improved operational efficiency by streamlining food safety processes and protocols
- Achieved streamlined workflows by implementing Microsoft Word, Excel, and Access for document and data management Enhanced team efficiency through effective training on software functionalities Improved data accuracy and accessibility through organized database systems
- Diagnosed and resolved mechanical issues in small engines, specializing in backpack blowers, trimmers, and lawn mowers to enhance equipment reliability
- Monitored and analyzed inventory levels to support timely replenishment and reduce stock discrepancies
- Conducted training workshops focused on best practices and operational efficiency for staff development
- Conducted regular inspections and audits to verify compliance with food safety protocols and regulations
- Achieved high customer satisfaction ratings through effective problem resolution Enhanced service delivery by implementing feedback mechanisms Increased customer engagement through proactive outreach initiatives
- Conducted preventive maintenance on machinery, minimizing downtime and enhancing performance reliability
- Staff training
- Customer service
Certification
CompTIA A+ certification 2019-2028
Additional Information
- Recognized for exceptional interpersonal skills and ability to work independently.
- Strong attention to detail with a commitment to ethical, low-conflict problem resolution.
Timeline
Kitchen Manager
CEC Entertainment
10.2010 - Current
Line Lead
Pilgrim’s Pride
07.2010 - 09.2010
Team Leader
CEC Entertainment
10.1998 - 07.2010
A.A.S. - Business Information Systems
Chattanooga State Community College