Jonathan Castillo
Nashville
Summary
Adept at beverage preparation and renowned for exceptional customer service, I honed my skills at different Mexican Restaurants, ensuring guest satisfaction through efficient service and a professional appearance. My ability to multitask and prioritize service, coupled with a strong work ethic, significantly enhanced dining experiences, demonstrating my commitment to excellence in the hospitality sector. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
Work History
Server
Cinco De Mayo Mexican Restaurant
Nashville
06.2023 - 03.2025
- Prepared drinks according to standard recipes.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Cleaned tables and chairs to prepare dining area for next customers.
- Filled condiments and napkin containers during slack periods.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Server
Cilantros Mexican Grill
Nashville
07.2021 - 06.2023
- Prepared drinks according to standard recipes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted guests and provided menus.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new employees on restaurant procedures and plating techniques.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Education
High School Diploma -
IESTUR
Mexico City08-2008
Skills
- Beverage preparation
- Strong work ethic
- Service prioritization
- Customer service
- Multitasking and organization
- Guest seating
- Responsible beverage service
- Professional appearance
Timeline
Server
Cinco De Mayo Mexican Restaurant
06.2023 - 03.2025
Server
Cilantros Mexican Grill
07.2021 - 06.2023
High School Diploma -
IESTUR
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