Jonathan Cooper
Knoxville,TN
Summary
Dynamic and results-driven professional with extensive experience in logistics and retail management, notably with Food City and other bread bakeries. Excelled in enhancing inventory accuracy and customer satisfaction through effective communication and problem-solving skills. Proven track record of improving efficiency and driving revenue growth, leveraging expertise in inventory management and exceptional customer service.
Proven to have grown each route by 20-30% more than each route originated from
Excels in stressful situations and doesn't panic, always thinking of positive ways to improve the situation
Overview
22
22
years of professional experience
Work History
Bread Delivery Driver
Flowers Bakery
11.2022 - Current
- Accurately documented all deliveries, adhering to company's paperwork requirements.
- Collaborated with sales representatives to address customer concerns, leading to improved client retention rates.
- Stocked shelves and loaded orders to prepare deliveries.
- Delivered orders to customers to drive full satisfaction.
- Streamlined loading procedures through effective organization skills, reducing time spent preparing vehicles for daily routes.
- Provided exceptional customer service upon each delivery interaction, fostering loyalty from clients and repeat business opportunities.
- Operated delivery vehicles safely and efficiently.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Maintained positive relationships with customers to promote continued business opportunities.
- Resolved customer concerns by addressing questions.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Demonstrated flexibility in adapting to changing schedules or unexpected events while maintaining a professional demeanor under pressure.
- Performed routine vehicle maintenance checks, minimizing potential breakdowns and delays on delivery routes.
- Reduced delivery time by optimizing routes, resulting in increased efficiency and cost savings.
- Handled cash transactions accurately when necessary, maintaining financial integrity within the company''s daily operations.
- Improved customer satisfaction by ensuring timely and accurate bread deliveries to various locations.
- Ensured product quality at all times, adhering to strict handling guidelines during transportation and delivery.
- Exemplified strong work ethic and dedication to the company''s mission by consistently exceeding delivery targets and maintaining a high level of professionalism in all interactions.
- Cultivated excellent communication with store managers to ensure seamless operations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained backstock and always use the FIFO method.
- Use handheld computer daily to complete orders and deliver the accurate amount of product to each store on time.
- Sort each delivery at warehouse everyday to ensure accurate and timely delivery to each stop.
- Tracked and recorded daily business expenses for CPA to maintain accurate financial records.
- Communicated with Store Managers to ensure more display space for sale items and promote new items
Bread Delivery Driver
Sara Lee Bakery
10.2015 - 11.2022
- Managed paperwork efficiently, ensuring proper documentation for all deliveries
- Collaborated with sales representatives to address customer concerns, leading to improved client retention rates.
- Stocked shelves and loaded orders to prepare deliveries.
- Delivered orders to customers to drive full satisfaction.
- Provided exceptional customer service upon each delivery interaction, fostering loyalty from clients and repeat business opportunities.
- Operated delivery vehicles safely and efficiently.
- Maintained positive relationships with customers to promote continued business opportunities.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Completed daily pre- and post-trip vehicle inspections.
- Maintained records of sales and customer information to support accuracy.
- Improved customer satisfaction by ensuring timely and accurate bread deliveries to various locations.
- Maintained strong relationships with store managers for smooth delivery processes and enhanced business partnerships.
- Adhered strictly to Department of Transportation regulations and guidelines, ensuring full compliance at all times during work hours.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Broke load down daily and loaded unloaded delivery truck daily.
- Used handheld computer daily to fill orders and make future orders.
- Communicated with Store Managers to ensure more display space for sale items and promote new items.
- Recorded all business expenses daily to ensure accurate tax reporting.
Assistant Store Manager
Food City
11.2005 - 10.2015
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Created and maintained safe and secure work environments for employees.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Stock Manager
Food City
11.2004 - 11.2005
- Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
- Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Collaborated closely with sales teams to ensure adequate stock levels based on customer demands and seasonal trends.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Implemented effective stock rotation strategies to minimize waste and maintain product freshness.
- Identified slow-moving items and devised promotional strategies, resulting in increased sales and reduced overstock issues.
- Increased customer satisfaction with timely and accurate order fulfillment.
- Reduced waste by closely monitoring stock shelf life and rotating products accordingly.
- Managed team of stock clerks to ensure efficient and error-free stock handling.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Frozen Food Manager
Food City
11.2003 - 11.2004
- Improved inventory management by implementing a more efficient tracking system.
- Conducted regular performance evaluations of staff members, offering constructive feedback for improvement opportunities.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Enhanced customer satisfaction with timely product restocking and maintaining organized freezer displays.
- Maintained cleanliness standards throughout the department, ensuring compliance with health regulations.
- Analyzed sales trends for optimal product selection, leading to increased revenue generation.
- Implemented merchandising strategies to maximize product visibility and drive impulse purchases.
- Organized promotional events to showcase new products or seasonal offerings while increasing brand awareness among customers.
- Managed loss prevention efforts, reducing waste and improving profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Provided exceptional customer service through prompt assistance, addressing concerns, and offering recommendations on frozen food selections.
- Self-motivated, with a strong sense of personal responsibility.
- Addressed any maintenance issues within the department promptly, ensuring proper functioning of equipment.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Night Stocker
Wal-Mart Supercenter
10.2002 - 11.2003
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Unloaded arriving product stock and moved to store display areas.
- Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
- Increased overall store cleanliness with thorough cleaning and maintenance of aisles, shelves, and storage areas.
- Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
- Improved store organization by efficiently restocking shelves and displays during overnight shifts.
- Enhanced workplace efficiency by regularly updating knowledge on new products, promotions, and company policies.
- Streamlined merchandise restocking process, resulting in reduced time spent on nightly tasks.
- Exhibited strong time management skills by consistently completing tasks within assigned deadlines while maintaining a high level of accuracy and attention to detail.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
- Maintained neat, organized stockroom free of hazards.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Managed timely and effective replacement of damaged or missing products.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Kept work areas neat, clean and free from debris.
- Greeted store customers and discussed needs.
- Stocked designated items on shelves, end caps and displays.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Contributed to a safe working environment by adhering to safety regulations during overnight shifts.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Marked stock with identification tags and labels to outline information such as storage locations.
Education
High School Diploma -
Jellico High School
Jellico, TN06.2002
Skills
- Safe driving
- Punctuality
- Cleanliness
- Warehouse operations
- Route planning
- Vehicle maintenance
- Lifting techniques
- Weather adaptation
- Delivery scheduling
- Order verification
- Salesmanship
- Efficient unloading
- Truck inspection
- Load securing
- Loading procedures
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Problem-solving abilities
- Multitasking ability
- Reliability
- Excellent communication
- Team collaboration
- Active listening
- Decision-making
- Adaptability and flexibility
- Relationship building
- Sales presentations
- Self motivation
- Product knowledge
- Documentation
- Goal setting
- Professionalism
- Record keeping
- Inventory management
- Adaptability
- Sales goals
Timeline
Bread Delivery Driver
Flowers Bakery
11.2022 - Current
Bread Delivery Driver
Sara Lee Bakery
10.2015 - 11.2022
Assistant Store Manager
Food City
11.2005 - 10.2015
Stock Manager
Food City
11.2004 - 11.2005
Frozen Food Manager
Food City
11.2003 - 11.2004
Night Stocker
Wal-Mart Supercenter
10.2002 - 11.2003
High School Diploma -
Jellico High School
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