Jonathan Dovers
Knoxville
Summary
Experienced with multi-site management, team leadership, and operational optimization. Utilizes strategic planning to drive efficiency and enhance customer satisfaction. Track record of fostering team collaboration and achieving business goals.
Overview
9
9
years of professional experience
Work History
District Manager
Inspire Brands- Sonic-Knoxville, TN
09.2024 - Current
- Oversaw P&L responsibilities and managed financial results.
- Streamlined inventory management processes, reducing waste and improving product availability.
- Oversaw customer service and food safety standards.
- Ensured restaurant cleanliness standards were met.
- Led operational strategies to enhance store performance and customer satisfaction.
- Developed training programs for management teams, fostering leadership skills and operational efficiency.
- Analyzed sales data to identify trends and implement corrective actions for underperforming locations.
Director of Operations
HEP Inc.-Knoxville, TN
06.2023 - 09.2024
- Develop, implement, and monitor day-to-day operational systems and processes for the organization
- Draw on relationships with department managers to make decisions regarding operational activity and strategic goals
- Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficiency and increase profits.
- Devise strategies for ensuring the growth of the business and the reduction of costs
- Adhere to the company’s policies and standards, and ensure that laws and regulations are being followed
- Streamlined operational processes to enhance efficiency and reduce costs.
- Led cross-functional teams to implement strategic initiatives improving service delivery.
District Manager
Sonic Drive-In-Knoxville, TN
07.2019 - 06.2023
- Lead the daily operations of 8 Restaurants
- Increased Profits and Sales
- Ensure all units were staffed and teams were properly trained
- Ensure all policies, procedures, and systems are in compliance with brand standards
District Manager
NPC INTERNATIONAL (Pizza Hut)-St. Louis, MO
11.2016 - 07.2019
- Led the daily operations of 10 Restaurants.
- Trained, Developed, and supervised 10 General Managers.
- Oversaw P&L responsibilities and managed financial results.
- Oversaw customer service and food safety standards.
- Ensured restaurant cleanliness standards were met.
- Assisted in recruitment and marketing initiatives.
- Ensured all policies, procedures, and systems were in compliance with brand standards.
Education
Criminal Justice (B.A.) -
Lindenwood University
Belleville, ILCriminal Justice Administration (M.S.) - undefined
Lindenwood University
Belleville, ILSkills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Goal setting and performance metrics
- Operations management
- Sales management
- Decision-making
- Team development
- Multi-unit management
Timeline
District Manager
Inspire Brands- Sonic-Knoxville, TN
09.2024 - Current
Director of Operations
HEP Inc.-Knoxville, TN
06.2023 - 09.2024
District Manager
Sonic Drive-In-Knoxville, TN
07.2019 - 06.2023
District Manager
NPC INTERNATIONAL (Pizza Hut)-St. Louis, MO
11.2016 - 07.2019
Criminal Justice Administration (M.S.) - undefined
Lindenwood University
Criminal Justice (B.A.) -
Lindenwood University