Jonathan Guzman
Murfreesboro
Summary
Business Administration major with expertise in managing teams, ensuring precise execution and impactful outcomes. Strong focus on collaboration and adaptability, leveraging communication and leadership skills to achieve results. Spanish translator, proven ability to deliver accurate communication between clients. Bring valuable experience in addressing and resolving customer issues effectively.
Overview
5
5
years of professional experience
Work History
Car Wash Manager
Chase Victory
03.2023 - Current
- Improved customer satisfaction by implementing efficient car wash processes and maintaining a clean environment.
- Provided ongoing guidance to team members on proper techniques for washing various vehicle types, ensuring consistent service quality across all jobs.
- Analyzed sales trends to identify opportunities for upselling additional services or offering promotional discounts.
- Implemented targeted marketing strategies that increased customer retention and attracted new clients.
Fast Food Team Leader
SUBWAY®Restaurants
02.2020 - 03.2023
- Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
- Built strong relationships between staff and customers using effective interpersonal skills when resolving issues or providing assistance.
- Supported management in achieving business goals by proactively identifying areas for improvement within daily operations and suggesting solutions.
- Coordinated schedules for team members, considering availability and business needs while maintaining optimal staffing levels.
Education
BBA - Marketing Management And Research
Middle Tennessee State University
Murfreesboro, TN05-2026
High School Diploma -
Rockvale High School
Rockvale, TN05-2022
Skills
- Bilingual- Spanish
- Staff training and development
- Operations management
- Sales and marketing
- Customer Service/Communication
- Critical thinking
Languages
Spanish
Native or Bilingual
Timeline
Car Wash Manager
Chase Victory
03.2023 - Current
Fast Food Team Leader
SUBWAY®Restaurants
02.2020 - 03.2023
BBA - Marketing Management And Research
Middle Tennessee State University
High School Diploma -
Rockvale High School
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