Jonathan Holland
Baxter
Summary
Professional trainer with strong background in developing and delivering effective training programs. Skilled in instructional design, curriculum development, and performance assessment. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, flexibility, and fostering positive learning environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Trainer - Shipping Department
Academy Sports + Outdoors
07.2024 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Team Lead
Star City Games
02.2012 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Music/Band Director
Smith County Schools
07.2023 - 05.2024
- Promoted teamwork within ensembles leading to improved collaboration between sections during performances.
- Provided constructive feedback during rehearsals, helping students grow as musicians and performers.
- Managed inventory of instruments, sheet music, accessories, ensuring proper maintenance and availability for all band members.
Escalation Specialist
Truist
09.2020 - 02.2023
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
- Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
- Fostered strong relationships with clients by consistently demonstrating empathy, understanding, and dedication to resolving their concerns satisfactorily.
Music Teacher
Dekalb County Schools
07.2018 - 05.2020
- Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions, and chords.
- Incorporated creative activities into lessons to engage students and spark interest in music.
- Enhanced students'' understanding of music theory through engaging activities and exercises.
Education
Bachelor of Science - Music Education
Tennessee Technological University
Cookeville, TNSkills
- New hire training
- Planning and coordination
- Creative problem solving
- Coaching and mentoring
- De-escalation techniques
- Goal setting and achievement
Certification
Google IT Specialist Certificate
Grade 7-12 Mathematics
Languages
Japanese
Elementary
Timeline
Trainer - Shipping Department
Academy Sports + Outdoors
07.2024 - Current
Music/Band Director
Smith County Schools
07.2023 - 05.2024
Escalation Specialist
Truist
09.2020 - 02.2023
Music Teacher
Dekalb County Schools
07.2018 - 05.2020
Team Lead
Star City Games
02.2012 - Current
Bachelor of Science - Music Education
Tennessee Technological University
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