Jonathan King
Johnson City
Summary
Dynamic leader with expertise in operations management and client relationship management, honed as Owner/Operator at Aardvark Services. Successfully increased customer satisfaction by implementing strategic planning and innovative solutions. Skilled in business planning and staff training, fostering a collaborative environment that drives performance and efficiency. Achieved a 20% reduction in operational costs through effective resource allocation.
Overview
2025
2025
years of professional experience
Work History
Owner/Operator
Aardvark Services
- Established operational procedures to enhance service efficiency and customer satisfaction.
- Managed daily scheduling and logistics for optimal resource allocation and workflow management.
- Implemented quality control measures to ensure service standards consistently met client expectations.
- Trained and mentored new staff on best practices in service delivery and customer interaction.
- Managed daily operations to ensure timely service delivery and customer satisfaction.
- Implemented efficient scheduling processes to optimize workforce productivity.
- Developed marketing strategies to enhance brand visibility and attract new clients.
- Streamlined inventory management practices, reducing waste and enhancing supply chain efficiency.
- Trained and mentored staff on operational best practices and customer service standards.
- Conducted regular quality control assessments to maintain service excellence and compliance.
- Established strong vendor relationships to negotiate favorable terms and secure reliable supplies.
- Analyzed customer feedback to identify areas for service improvement and drive client retention efforts.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
Demolition Foreman
Century Llc
2019 - 01.2025
- Supervised demolition projects, ensuring compliance with safety regulations and best practices.
- Coordinated workflow among crew members to maximize efficiency and productivity on-site.
- Conducted site inspections to assess hazards and implement appropriate safety measures.
- Trained crew on equipment operation and safety protocols, enhancing team competency.
- Supported safe working environments through adherence to OSHA regulations during all phases of demolition work.
- Managed subcontractors effectively while overseeing their work quality throughout the duration of demolition projects.
- Ensured safety compliance by conducting regular site inspections and implementing necessary precautions.
- Increased crew morale by fostering a positive team environment that encouraged collaboration and open communication among team members.
- Completed projects within budget constraints, monitoring expenses closely and identifying cost-saving opportunities when possible.
- Contributed to company growth by successfully bidding on new projects and expanding clientele base.
- Assisted in securing permits for various demolition projects by providing thorough information regarding planned activities for regulatory agencies'' review.
- Maintained accurate documentation of all projects, including permits, inspection reports, and daily logs for reference purposes.
- Identified and minimized work risks and hazards.
Plastic Slitter
Inteplast Group, World of Plastics
2016 - 01.2025
- Operated slitting machines to ensure precise cuts of plastic materials.
- Monitored production line for quality assurance and adherence to safety standards.
- Assisted in maintaining equipment, ensuring optimal operational performance.
- Conducted routine inspections of finished products for defects and inconsistencies.
Nuclear Biological Chemical Specialist
Army
2002 - 2012
- Conducted assessments of nuclear, biological, and chemical threats to ensure operational readiness.
- Developed and delivered training programs on hazardous materials handling and emergency response procedures.
- Collaborated with cross-functional teams to implement safety protocols and improve risk management strategies.
- Analyzed data from environmental monitoring systems to assess contamination levels and report findings.
- Oversaw equipment maintenance and calibration for detection instruments used in threat identification missions.
- Led exercises simulating chemical attack scenarios to evaluate response effectiveness and identify improvement areas.
- Mentored junior specialists on best practices for incident command and crisis management protocols.
- Coordinated logistics for hazardous materials disposal, ensuring compliance with regulatory standards and safety guidelines.
- Conducted research on emerging threats in the nuclear, biological, and chemical fields to keep abreast of potential new hazards and develop appropriate countermeasures.
- Mentored junior specialists in their professional development by sharing knowledge and practical experience gained throughout my career as a Nuclear Biological Chemical Specialist.
- Improved operational readiness by maintaining and calibrating nuclear, biological, and chemical detection equipment.
- Conducted detailed risk assessments for potential exposure to hazardous materials, ensuring personnel safety and proper response measures.
- Increased efficiency in decontamination procedures by developing innovative techniques that minimized water usage while maintaining effectiveness in neutralizing contaminants.
- Evaluated the performance of protective gear in various environmental conditions, providing valuable feedback for product improvement and development.
- Reduced accident rates by implementing strict adherence to safety procedures during the storage, transportation, and disposal of hazardous materials.
- Performed regular audits on facility compliance with federal regulations related to hazardous waste management, identifying areas for improvement and recommending corrective actions.
- Streamlined reporting processes for hazardous material incidents by developing standardized forms and templates for documentation purposes.
Drywall Finisher
Justice Drywall
2013 - 2016
- Applied joint compound to drywall seams for smooth finishes
- Ensured compliance with safety standards during installation and finishing processes
- Operated power tools and equipment for efficient drywall application
- Collaborated with team to complete projects within deadlines
- Provided training to new team members on best practices for drywall application techniques.
- Streamlined finishing processes by implementing effective time management strategies during projects.
- Resolved issues related to material defects or application inconsistencies to enhance overall quality of work.
- Applied tape to seal joints by embedding into sealing compound.
- Served as a reliable team member, regularly collaborating with other finishers and construction professionals to achieve shared goals and meet deadlines.
- Measured and marked cutting lines on drywall for lengths, heights and penetrations.
Janitor
University of Tennessee Knoxville
2012 - 2013
- Maintained cleanliness and sanitation standards across campus facilities.
- Operated cleaning equipment to ensure thorough facility maintenance.
- Assisted in routine inspections to identify maintenance needs.
- Collaborated with team members to improve workflow efficiency.
Education
Associate of Science - Project Management
Colorado Technical University
Colorado Springs, COGED - General Studies
Halls High School
Knoxville, TN2001
Skills
- Business planning
- Hiring
- Documentation and reporting
- Operations management
- Staff training and development
- Sales negotiation
- Personnel management
- Staffing
- Operations oversight
- Negotiation
- Inventory management
- Strategic planning
- Payroll processing
- Relationship management
- Human resources
- Performance analysis
- Financial planning
- Business operations management
- Client relationship management
- Recruiting and hiring
- Risk management
- Cost management
- Vendor negotiation
- Cashflow management
Timeline
Owner/Operator
Aardvark Services
Demolition Foreman
Century Llc
2019 - 01.2025
Plastic Slitter
Inteplast Group, World of Plastics
2016 - 01.2025
Nuclear Biological Chemical Specialist
Army
2002 - 2012
Drywall Finisher
Justice Drywall
2013 - 2016
Janitor
University of Tennessee Knoxville
2012 - 2013
Associate of Science - Project Management
Colorado Technical University
GED - General Studies
Halls High School