Jonathan McConaha
Knoxville
Summary
Results-driven operations leader with expertise in process improvement, operational management, and team leadership. Proven track record of enhancing customer satisfaction and driving efficiency.
Overview
27
27
years of professional experience
Work History
Director of Operations
Harrell Graap Auto Group
Oak Ridge
05.2024 - Current
- Oversaw daily operations to ensure efficient workflow and service delivery.
- Implemented process improvements to enhance customer satisfaction and service speed.
- Developed training programs to elevate team performance and operational knowledge.
- Fostered communication between departments to streamline service execution and collaboration.
- Managed day-to-day operations of a large staff in multiple departments.
- Created policies and procedures for improved workflow processes.
GM/Executive Manager
Oak Ridge Nissan
Oak Ridge
07.2017 - Current
- Managed financial reports to inform budgeting and optimize resource allocation.
- Oversaw daily operations to ensure efficiency and effectiveness.
- Conducted regular meetings with department heads to assess progress on strategic objectives.
Sales Manager/General Sales Manager
Oak Ridge Nissan
Oak Ridge
03.2012 - Current
- Led sales team to enhance customer engagement and satisfaction.
- Managed inventory levels to ensure product availability, supporting customer needs.
- Oversaw daily operations of sales floor, ensuring optimal performance and efficiency.
- Developed strategic sales plans and objectives to meet revenue targets.
Internet Sales
Oak Ridge Nissan
Oak Ridge
07.2009 - Current
- Managed internet sales leads from initial contact to successful completion of sales.
- Resolved customer issues promptly and efficiently throughout the sales process.
- Addressed customer inquiries and requests for information regarding internet sales operations.
Sales Consultant
Burgin Dodge
Knoxville
06.2007 - 07.2009
- Engaged customers to assess vehicle needs and preferences.
- Demonstrated vehicle features and benefits during test drives.
- Facilitated negotiations to effectively close sales.
Sergeant
USMC
Jacksonville
06.1999 - 06.2007
- Led marines into combat during Operation Enduring Freedom and Operation Iraqi Freedom.
- Managed over 50 marines as platoon sergeant, maintaining mission readiness and operational effectiveness.
- Trained personnel in combat tactics and mission planning, improving operational readiness and team effectiveness.
- Recruited qualified candidates for USMC, bolstering unit strength and capability.
Education
High School Diploma -
Bledsoe County High School
Pikeville, TN05-1999
Skills
- Strategic planning and execution
- Process improvement and operational management
- Operational efficiency
- Team leadership
- Business management
- Customer relationship management
Timeline
Director of Operations
Harrell Graap Auto Group
05.2024 - Current
GM/Executive Manager
Oak Ridge Nissan
07.2017 - Current
Sales Manager/General Sales Manager
Oak Ridge Nissan
03.2012 - Current
Internet Sales
Oak Ridge Nissan
07.2009 - Current
Sales Consultant
Burgin Dodge
06.2007 - 07.2009
Sergeant
USMC
06.1999 - 06.2007
High School Diploma -
Bledsoe County High School