Kelsey Burch

• Guided and mentored groups of children and teens in outdoor setting, ensuring safety and fostering an inclusive environment that encouraged participation.
• Completed full-time internship in leadership development, enhancing communication and team management skills through practical experience.
• Represented organization at colleges and classrooms to recruit new team members, honing public speaking and outreach skills.
• Represented the organization at colleges and classrooms across the region to recruit new team members—developed public speaking and outreach skills.
• Developed and implemented engaging educational programs that enhanced campers' skills and knowledge.
• Led daily activities to foster teamwork and build relationships among campers.

• Greeted and seated guests, ensuring prompt service and optimal dining experience.
• Managed reservation system to optimize seating arrangements and reduce wait times.
• Collaborated with kitchen staff to communicate guest preferences and dietary restrictions.
• Trained new staff on customer service standards and operational procedures.
• Monitored table turnover rates to improve efficiency during peak hours.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.

• Delivered personalized support to students on the autism spectrum, enhancing their learning experience in the classroom.
• Tailored teaching strategies to meet individual needs, fostering comprehension and academic achievement.
• Established respectful relationships with students and teachers through effective and compassionate communication.

• Provided friendly, efficient service in busy café, enhancing customer experience with coffee, bakery items, and lunch options.
• Operated POS system, prepared orders, and maintained a clean and inviting environment for guests.
• Acknowledged for fostering welcoming atmosphere and effectively managing peak shifts with positive demeanor.
• Delivered exceptional customer service in fast-paced environment, fostering positive guest experiences.
• Assisted in daily operations, ensuring product availability and quality standards were consistently met.
• Trained new staff on operational procedures, promoting adherence to safety and quality protocols.
• Learned all required tasks quickly to maximize performance.

Completed 1 year