Summary
Overview
Work History
Education
Skills
Coursework Knowledge
Timeline
Generic

Jones Kasiraj

Chennai

Summary

Dynamic IT Support Engineer with a proven track record at Wipro Technologies, skilled in network troubleshooting and Python programming. Enhanced system performance through proactive maintenance and automated tasks, boosting team productivity. Adept at SQL optimization and user support, ensuring seamless operations and high-quality service delivery.

Overview

8
8
years of professional experience

Work History

IT Support Engineer

Coronis Ajuba
12.2024 - Current
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Used statistical methods to analyze data and generate useful business reports.
  • Used ticketing systems to manage and process support actions and requests.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
  • Setup data processing systems to facilitate access to database (SQL and Google Cloud Platform (GCP)) and identify opportunities for improvements and cost optimization
  • Evaluated new cloud technologies and recommended solutions that aligned with organizational goals and objectives.

IT Support Specialist

Speedy Transport
02.2023 - 07.2024
  • Created user accounts and assigned permissions.
  • Installed and configured operating systems and applications.
  • Used ticketing systems to manage and process support actions and requests.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Enhanced database performance by optimizing SQL queries and indexing strategies.
  • Maintained high-quality code standards through rigorous testing and peer code reviews, minimizing potential bugs and security vulnerabilities.

IT Technical Support Specialist

Infinity Staffing
07.2022 - 10.2022
  • Installing Software Applications in the Kiosk Machine Ex: Avantis, Supply Chain Applications, Windows
  • Hardware/ Software Troubleshooting of Desktop Computers for users
  • Setting Up New System for Employees
  • Getting Access Privileges, Active Directory Account Setup in Identity Access Manager
  • Remote Desktop Connection for Troubleshooting Purpose
  • Planning, configuring, and managing cloud infrastructure, including compute, storage, and networking resources.

IT Administrator

Wipro Technologies
03.2017 - 07.2019
  • Experience with the upgrading, installation, operation, and maintenance of computer systems and other technologies
  • Ensures all user requests (Service now) are logged, tracked, assigned / escalated, resolved and closed.
  • Performed incident trend analysis on a monthly basis and raised problem tickets for recurring and major incidents.
  • Maintained active directory tools for creating or editing the user by giving them access to critical information.
  • Maintained email system of the company Microsoft Office 365 accounts, including adding/removing employee email accounts and managing software licenses, troubleshooting mail flow issues.
  • Automated routine tasks using Python scripts, increasing team productivity and reducing manual errors.

Education

Post Graduate Diploma - Wireless Information Networking

Fleming College
Canada
04-2021

Bachelor of Engineering - Electronics And Instrumentation Engineering

St. Joseph's College Of Engineering
Chennai
05-2016

Skills

  • Network troubleshooting
  • Software installation
  • System administration
  • VPN Configuration
  • Data Visualization and Presentation
  • Python Programming
  • SQL

Coursework Knowledge

  • Robotics and Automation - Developed a Railway crack detection Robot for detecting railway track cracks using Ultrasonic sensor
  • Plumbing Codebook - Developed a Mobile Android Application for plumbers with their codebooks as an Application

Timeline

IT Support Engineer

Coronis Ajuba
12.2024 - Current

IT Support Specialist

Speedy Transport
02.2023 - 07.2024

IT Technical Support Specialist

Infinity Staffing
07.2022 - 10.2022

IT Administrator

Wipro Technologies
03.2017 - 07.2019

Post Graduate Diploma - Wireless Information Networking

Fleming College

Bachelor of Engineering - Electronics And Instrumentation Engineering

St. Joseph's College Of Engineering

Similar Profiles

CREATE PROFILE
Jones Kasiraj