Jonna Karnes
Middleton
Summary
Offering compassionate and dedicated approach to patient care, eager to learn and grow in healthcare environment. Brings understanding of patient communication and healthcare procedures, combined with skills in empathy and organizational tasks. Ready to use and develop communication and organizational skills in [Desired Position] role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Specialist
Fast Pace Urgent Care
08.2024 - Current
- Implemented safety protocols within the workplace to minimize risks for both patients and staff members alike.
- Enhanced patient satisfaction by providing timely and compassionate care.
- Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
- Provided emotional support to patients and their families during challenging moments, fostering trusting relationships throughout their healthcare journey.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Stay at Home Mom/Military Spouse
Remote
11.2020 - 08.2024
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Front Desk Receptionist
Kansas City physician partners
02.2019 - 11.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Streamlined check-in processes, reducing wait times for guests.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Medical Receptionist
Encompass Medical Group
03.2018 - 08.2018
- Answer phone calls from patients, medical staff, or other medical company's
- Schedules patients
- Checks in patient, giving appropriate paper work, and taking payments as needed
- Scans and verifies insurance
- Makes reminder calls to our patients
- Puts paperwork together for patients appointment
- Scan and burn CDs for patient medical images when needed by doctor
- Explains medical instructions to patients for their appointments
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Patient Care Technician/Medical receptionist
Jackson Madison County General (West Tennessee)
11.2014 - 01.2018
- Computer Documentation
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
EMT/Firefighter
Middleton Fire Department
08.2014 - 01.2018
- Safety Procedures Coordinator
- CPR certified
- Filling out paperwork
- Evaluate and treat patients
- Qualified to performed multiple medical evaluations
- Report to dispatch
- Works as a team
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
- Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Expedited life-saving interventions by rapidly assessing patients'' conditions based on vital signs, symptoms, and medical history.
- Demonstrated strong decision-making abilities in determining the most appropriate course of action for each unique situation encountered in the field.
- Upheld legal compliance standards by adhering to established protocols regarding documentation, treatment procedures, and communication practices within the EMS system.
Daycare Worker
First Baptist Day School
09.2014 - 02.2015
- Taught children to organize toys, wash hands, and share by leading by example.
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Distributed food, napkins, and beverages in preparation for snack time.
- Implemented creative arts and crafts projects to foster imagination and enhance fine motor skills development among children.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Waitress/Hostess
Southwind Resturant
10.2014 - 11.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Emergency Medical Technician - Emergency Medicine
Jackson State Community College
Jackson, TN12-2017
High School Diploma -
Middleton High School
Middleton, TN05-2014
Skills
- Patient confidentiality
- Clinical assessment
- Medical terminology
- Quality improvement
- Healthcare software expertise
- Documentation proficiency
- First aid and CPR
- Willingness to learn
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Patient care
- Vital signs
- Basic life support
- Excellent communication
- Direct patient care
- Empathy and compassionate care
- CPR certification
- HIPAA compliance
Certification
- Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
Timeline
Patient Care Specialist
Fast Pace Urgent Care
08.2024 - Current
Stay at Home Mom/Military Spouse
Remote
11.2020 - 08.2024
Front Desk Receptionist
Kansas City physician partners
02.2019 - 11.2020
Medical Receptionist
Encompass Medical Group
03.2018 - 08.2018
Patient Care Technician/Medical receptionist
Jackson Madison County General (West Tennessee)
11.2014 - 01.2018
Waitress/Hostess
Southwind Resturant
10.2014 - 11.2014
Daycare Worker
First Baptist Day School
09.2014 - 02.2015
EMT/Firefighter
Middleton Fire Department
08.2014 - 01.2018
- Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
Emergency Medical Technician - Emergency Medicine
Jackson State Community College
High School Diploma -
Middleton High School
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