Summary
Overview
Work History
Education
Skills
Timeline
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Jonquille Mangrum

Memphis

Summary

Dynamic professional with extensive experience in office administration and customer service, notably at Unity Professional Tax & Notary Service. Proven ability to enhance organizational efficiency and maintain confidentiality. Skilled in appointment scheduling and file management, consistently delivering accurate reports and fostering positive client relationships.

Overview

5
5
years of professional experience

Work History

Secretary

Unity Professional Tax & Notary Service
01.2025 - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

Armed Security Officer

Security Plus USA
10.2022 - 07.2024
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Underwent and maintained firearms certification in compliance with state laws and organizational standards.
  • Performed hourly patrols of building areas, parking lots and facility grounds.
  • Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
  • Performed routine inspections of security equipment, identifying maintenance needs to prevent system failures.

Inventory Leader

Hollingsworth Logistics
05.2021 - 10.2022
  • Improved inventory accuracy by implementing efficient tracking and management systems.
  • Created detailed reports analyzing inventory trends, identifying areas of improvement and informing future strategy decisions.
  • Implemented safety protocols, reducing workplace accidents and maintaining a secure environment.
  • Reduced order processing time through improved picking and packing procedures.
  • Managed vendor relationships, resolving issues promptly to minimize disruptions to the supply chain process.

Stocker

Walmart
11.2020 - 05.2021
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.

Education

Hamilton High School
Memphis, TN
05-2004

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Appointment scheduling
  • File management

Timeline

Secretary

Unity Professional Tax & Notary Service
01.2025 - Current

Armed Security Officer

Security Plus USA
10.2022 - 07.2024

Inventory Leader

Hollingsworth Logistics
05.2021 - 10.2022

Stocker

Walmart
11.2020 - 05.2021

Hamilton High School

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Jonquille Mangrum