jordan alexander
Memphis
Summary
Dynamic professional with a strong background in security and customer service, notably at Malco Theaters. Proven ability to enhance safety protocols and optimize team efficiency. Skilled in incident management and guest relations, demonstrating reliability and a commitment to excellence in high-pressure environments. Recognized for maintaining a professional appearance and upholding venue policies.
Overview
9
9
years of professional experience
Work History
Usher
Malco Theaters
11.2025 - Current
- Directed security activities at investigation sites.
- Enhanced network security with regular software updates and patches.
- Enhanced network security by implementing robust data protection measures.
- Optimized server performance with routine maintenance, updates, and security measures.
Mover
Ewing. Moving Services, Hamburg - Best Movers
11.2025 - Current
- Operated moving equipment, ensuring safe transportation of goods.
- Assisted in packing and loading items, optimizing space utilization in trucks.
- Coordinated with team members to execute efficient loading and unloading procedures.
- Adhered to safety protocols, minimizing risks during transport and handling of items.
- Maintained inventory accuracy through careful tracking of items during moves.
- Trained new team members on best practices for packing and lifting techniques.
- Resolved customer inquiries on-site, enhancing overall service experience.
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to Number lbs.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Moved furniture and boxes using utility dolly and truck ramp.
- Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.
- Enhanced team efficiency by coordinating with coworkers to complete tasks quickly and effectively.
Security
Imperial Security Specialists
05.2025 - 11.2025
- Resolved scalability problems and addressed security concerns.
- Complied with applicable financial security policies, guidelines, and practices.
- Enhanced airport security by implementing comprehensive ground security measures and procedures.
- Organized new hire, security and temporary paperwork.
- Provided ongoing support and guidance for new hires within the Security department, facilitating smooth integration into their roles as Campus Security Officers.
- Enhanced building security by upgrading and maintaining security systems and hardware.
- Troubleshot systems comprised of security alarms and Internet connectivity.
- Implemented and maintained security protocols to safeguard cargo shipments.
- Improved overall facility security with thorough inspections and regular maintenance of security systems.
Barista
Starbucks
05.2023 - 02.2025
- Crafted high-quality beverages following standardized recipes to ensure consistency and customer satisfaction.
- Provided exceptional customer service by engaging with customers and addressing inquiries effectively.
- Maintained cleanliness and organization of workstations to adhere to health and safety regulations.
- Operated espresso machines and other brewing equipment to prepare a variety of coffee drinks efficiently.
- Crafted high-quality beverages in accordance with Starbucks standards.
- Provided exceptional customer service, enhancing customer satisfaction and loyalty.
- Maintained cleanliness and organization of workstations for efficient operations.
- Assisted in training new baristas on beverage preparation and service protocols.
- Operated point-of-sale system accurately, managing transactions efficiently.
- Collaborated with team members to meet daily sales goals and maintain workflow.
- Adapted quickly to changing priorities during peak hours to ensure service continuity.
- Implemented best practices for inventory management, minimizing waste and losses.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Security
Clarion Security
05.2023 - 11.2024
Material Handler
Fed Ex Freight
05.2019 - 05.2023
Material Handler
Staff Line
11.2017 - 03.2019
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse.
- Loaded and unloaded goods, ensuring proper placement for optimal space utilization.
- Conducted inventory checks to maintain accurate stock levels and prevent discrepancies.
- Followed safety protocols consistently to minimize risks and enhance workplace safety.
- Maintained cleanliness of work areas, contributing to a safe and efficient environment.
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
Bagger
Cash Saver Grocery Store
05.2017 - 11.2017
- Efficiently bagged groceries to ensure customer satisfaction and timely service.
- Maintained cleanliness of checkout area to promote a welcoming shopping environment.
- Assisted customers with inquiries, providing product information and support as needed.
- Collaborated with team members to streamline bagging processes during peak hours.
- Utilized point-of-sale systems for transaction processing and effective inventory management.
- Adapted quickly to changes in store layout and promotions to enhance customer experience.
Education
High School Diploma -
Westwood
Memphis, TN08.2017
Skills
- Patience and composure
- Working under pressure
- Reliability and punctuality
- Safety awareness
- Guest service
- Sense of responsibility
- Cleaning and sanitizing
- Customer relations
- Team player mentality
- Cash register operation
- Verbal communication
- Respect for diversity
- Policy enforcement
- Professional appearance
- Security awareness
- Health codes compliance
- Seating assistance
- Loss prevention training
- Emergency response
- Guest relations
- Performance improvement
- Environmental management
- Facility maintenance
- POS inventory system operation
- Hospitality service expertise
- Upholding venue policies
- Banquets and catering
- Incident management
- Basic first aid
- Security
Timeline
Usher
Malco Theaters
11.2025 - Current
Mover
Ewing. Moving Services, Hamburg - Best Movers
11.2025 - Current
Security
Imperial Security Specialists
05.2025 - 11.2025
Barista
Starbucks
05.2023 - 02.2025
Security
Clarion Security
05.2023 - 11.2024
Material Handler
Fed Ex Freight
05.2019 - 05.2023
Material Handler
Staff Line
11.2017 - 03.2019
Bagger
Cash Saver Grocery Store
05.2017 - 11.2017
High School Diploma -
Westwood