Jordan Bond
Cordova
Summary
Dynamic professional with proven patrol expertise and exceptional leadership qualities honed at YMCA of Memphis & the Mid-South. Excelled in enhancing safety and customer satisfaction through creative thinking and effective problem-solving. Skilled in team collaboration and delivering outstanding service, ensuring a safe, welcoming environment for all guests.
Positive, upbeat, and adaptable, with excellent communication and teamwork abilities. Equipped with foundational knowledge in management and proficient in organization for projects and ability to learn from others. Committed to making significant impact through dedication and proactive approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Floor Guard
Cordova Skating Center
07.2024 - Current
- Improved customer satisfaction by providing assistance and resolving issues in a timely manner.
- Assisted in the training of new Floor Guards, ensuring consistent high-quality service throughout the team.
- Streamlined check-in processes for guests by efficiently managing registration, payment collection, and locker assignments as needed.
- Enhanced safety by consistently monitoring floor conditions and addressing potential hazards.
- Promoted a positive atmosphere by engaging with customers and answering questions about facility offerings.
- Expedited event set-up and tear-down procedures while minimizing disruption to ongoing facility operations.
- Delivered exceptional customer service through active listening, clear communication, and patience when handling conflicts or complaints.
- Collaborated with other staff members to plan and execute special events, creating memorable experiences for guests.
- Provided essential support during peak hours by quickly adapting to changing needs within various areas of responsibility, including front desk coverage or additional cleaning duties as required.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Examined doors, windows and gates to verify security.
Lifeguard
YMCA of Memphis & the Mid-South
05.2021 - 03.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Conducted regular training exercises to maintain high readiness for rescues and emergencies.
- Gave private lessons to special needs students and taught floating techniques and treading water.
Education
No Degree - Supply Chain Management
University of Memphis
Memphis, TN05-2027
High School Diploma -
Memphis University School
Memphis, TN05-2023
Skills
- Patrol expertise
- Crowd management
- Physical fitness
- Strong communicator
- Effective problem-solver
- Leadership qualities
- Team collaboration
- Customer service
- Patience and empathy
- Child supervision
- Creative thinking
- Risk limit determination
Accomplishments
- Supervised team of 4 staff members.
- Achieved bonuses through effectively helping with keeping the pool safe during large events at the Ric Nuber YMCA.
Certification
- Deep Water Lifeguard Training-American Aquatics and Safety Training.
- First Aid Certification - American Heart Association.
- CPR/AED for the Professional Rescuer - American Red Cross.
Timeline
Floor Guard
Cordova Skating Center
07.2024 - Current
Lifeguard
YMCA of Memphis & the Mid-South
05.2021 - 03.2023
- Deep Water Lifeguard Training-American Aquatics and Safety Training.
- First Aid Certification - American Heart Association.
- CPR/AED for the Professional Rescuer - American Red Cross.
No Degree - Supply Chain Management
University of Memphis
High School Diploma -
Memphis University School
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