Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Ford

Greeneville

Summary

Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

12
12
years of professional experience

Work History

Key Hourly Manager

Applebee's Grill + Bar
01.2024 - Current
  • Create front of house work schedules that align with restaurants needs
  • Interview and hire staff for appropriate positions within the restaurant
  • Create floor plans that allow for a smooth flow
  • Learned each position in the kitchen to jump in when needed
  • Help kitchen staff with prep and thaw pull as needed
  • Communicate with management team to keep everyone updated on day to day issues
  • Handle guest and staff complaints and find resolutions quickly
  • Communicate with staff throughout shift to ensure guests are being taking care of at all times
  • Visit with guests throughout their time in the restaurant to ensure their needs are met
  • Encourage feedback from guests to implement positive changes within the restaurant
  • Complete mid shift and closing paperwork
  • Handle money and bank deposits
  • Pay out petty cash
  • Enter invoices and special deposits
  • Manage daily operations to ensure a high level of efficiency, consistency, and quality in both food and service

Server/Neighborhood Expert

Applebee's Grill + Bar
05.2016 - Current
  • Open and close lunch shift daily
  • Create floor plans for management
  • Maintain a constant flowing ten table section
  • Create lasting relationships with guests which results in regular visits
  • Create a clean and positive environment for guests as well as coworkers
  • Check in with coworkers and assist them when needed
  • Train new servers in accordance to the roadmap set out by Quality Restaurant Concepts
  • Follow up with trainees to ensure they are being set up for success
  • Make sure all trainees videos and tests are completed daily
  • Called to step in and run shift when manager is needed elsewhere
  • Maintain cash flow until end of shift

Receptionist

ABC Family Dentistry
01.2020 - 06.2020
  • Greeted and assisted patients when arriving
  • Confirmed appointments, communicated with patients, and updated patient records
  • Kept reception area clean and neat to give visitors positive first impression
  • Answered phone promptly
  • Corresponded with clients through email, telephone, or postal mail
  • Maintained confidentiality of information regarding patients and company
  • Handled cash transactions and maintained sales and payments records accurately

Host

Applebee's
05.2013 - 05.2015
  • Greeted guests at door with enthusiasm and a welcoming demeanor
  • Answered customer questions about hours, seating, and menu information
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
  • Maintained a proper server rotation to ensure a good flow within the restaurant
  • Communicated with expo as to not overwhelm the kitchen staff
  • Completed bathroom cleaning duties hourly throughout the shift
  • Assisted servers with beverage orders and running food when needed
  • Cleaned tables and floors thoroughly in a timely manner before seating new guests

Grocery Bagger

Food City
04.2012 - 04.2013
  • Pleasantly greeted customers and provided prompt and courteous service
  • Collected shopping carts from parking lot and returned them to designated location
  • Helped customers complete purchases by bagging items

Education

High School Diploma -

Greeneville High School
05.2015

Skills

  • Customer satisfaction
  • Attention to detail
  • ABC Certified
  • Patient with hard to please guests
  • Following safety protocols
  • Maintaining clean work areas
  • Attentive service
  • Sales transactions
  • Able to maintain job duties in high volume environments
  • Proper food handling
  • Thrive under pressure
  • Team leadership
  • Problem solving
  • Time management
  • Money handling
  • Interpersonal
  • Adaptability
  • Conflict resolution
  • Communication
  • Positive attitude

Timeline

Key Hourly Manager

Applebee's Grill + Bar
01.2024 - Current

Receptionist

ABC Family Dentistry
01.2020 - 06.2020

Server/Neighborhood Expert

Applebee's Grill + Bar
05.2016 - Current

Host

Applebee's
05.2013 - 05.2015

Grocery Bagger

Food City
04.2012 - 04.2013

High School Diploma -

Greeneville High School

Similar Profiles

CREATE PROFILE
Jordan Ford