Jordan Gill
Luttrell
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
11
11
years of professional experience
Work History
Waitress
Rami's Cafe
10.2023 - Current
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Teller
Ornl Fcu
08.2017 - 05.2020
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new tellers on operational procedures and system usage.
- Maintained cash drawer accuracy through diligent reconciliation practices at shift end.
- Promoted bank products and services, contributing to increased member engagement.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Waitress
Gondolier Italian Restaurant
05.2015 - 06.2017
- Provided exceptional customer service, enhancing guest satisfaction and dining experience.
- Managed order accuracy and timely delivery of food and beverages to tables.
- Collaborated with kitchen staff to ensure seamless communication and efficient service flow.
- Trained new staff on restaurant procedures, fostering a cohesive team environment.
Cashier
Food City
07.2014 - 04.2015
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Assisted in maintaining cleanliness and organization of checkout area to enhance shopping experience.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth operation during peak hours.
Education
No Degree - Elementary Education
Pellissippi State Community College
Knoxville, TN05-2027
High School Diploma -
Union County High School
Maynardville, TN05-2015
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Cash handling
- Decision-making
- Safe food handling
- Handling complaints
- Payment processing
- Memory retention
Timeline
Waitress
Rami's Cafe
10.2023 - Current
Teller
Ornl Fcu
08.2017 - 05.2020
Waitress
Gondolier Italian Restaurant
05.2015 - 06.2017
Cashier
Food City
07.2014 - 04.2015
No Degree - Elementary Education
Pellissippi State Community College
High School Diploma -
Union County High School