Jordan Greene
Columbia
Summary
Detail-oriented emergency dispatcher with proven expertise in crisis management, effective communication, and multitasking. Committed to enhancing dispatch operations and providing critical support during emergencies.
Professional with strong background in emergency response and communication, adept at managing high-stress situations effectively. Skilled in operating dispatch systems, handling multiple tasks with precision, and maintaining clear, calm communication. Dependable team player focused on collaboration and adaptability, ensuring seamless operations and optimal outcomes in rapidly changing environments. Valued for problem-solving abilities, quick decision-making, and unwavering commitment to public safety.
Overview
2
2
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Williamson County Government
Williamson County, TN
08.2025 - Current
- Assisted in training new dispatch personnel on standard operating procedures and protocol adherence.
- Implemented improvements to communication workflows, enhancing overall efficiency of dispatch operations.
- Utilized CAD software for efficient call management and resource allocation during emergencies.
- Provided support to field units by relaying critical information and updates throughout incidents.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
911 Emergency Dispatcher
Lawrenceburg Police Department
Lawrenceburg, TN
04.2025 - 07.2025
- Received and prioritized emergency calls, ensuring timely and accurate dispatch of services.
- Monitored multiple communication channels, maintaining situational awareness during high-stress incidents.
- Coordinated with law enforcement and emergency services to provide effective response strategies.
- Maintained detailed logs of all communications and dispatch activities for record-keeping purposes.
Intern
Upson County Sheriffs Office
Upson County, GA
05.2024 - 06.2024
- Observed and learned various law enforcement procedures, enhancing understanding of operational workflows.
- Supported administrative tasks, including data entry and filing, to maintain organized records for the office.
- Participated in community outreach events to promote safety awareness and build positive relationships with residents.
- Accompanied deputies on ride-alongs, gaining practical insight into law enforcement challenges and responsibilities.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor of Science - Criminal Justice
The University of Tennessee Southern
Pulaski, TN05-2025
High School Diploma -
Locust Grove Highschool
Locust Grove, GA05-2021
Skills
- Patience and tolerance
- Memory retention
- Prioritization
- Situational awareness
- Typing speed
- Information gathering
- Assertiveness
- Geographical expertise
- Problem-solving
- Critical thinking
- Works Well Under Pressure
- Teamwork and collaboration
- Active listening
- Stress tolerance
- Computer skills
- Data entry proficiency
- Decision-making
- Crisis management
- Call management
- Map reading skills
- Database queries
- Police and fire procedures
- EMS dispatch
- Basic life support
- Multitasking and prioritization
- Computer-based dispatch systems
Certification
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- Multiple course completions through Hope for Justice Human Trafficking Awareness
- Multiple course completions through F.E.M.A.
- Multiple course completions through Emergency Dispatch
Timeline
911 Emergency Dispatcher
Williamson County Government
08.2025 - Current
911 Emergency Dispatcher
Lawrenceburg Police Department
04.2025 - 07.2025
Intern
Upson County Sheriffs Office
05.2024 - 06.2024
Bachelor of Science - Criminal Justice
The University of Tennessee Southern
High School Diploma -
Locust Grove Highschool