Jordan HAmmer

Nashville

Summary

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

years of professional experience

Work History

RBT

BlueSprig Pediatrics

04.2025 - Current

Reduced challenging behaviors through the implementation of positive reinforcement strategies.
Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
Supported families in understanding and applying behavioral strategies within the home environment.

CNA Supervisor

St. Patrick Hospital

05.2023 - 02.2025

Managed scheduling, training, and supervision of CNA staff for efficient shift coverage.
Improved patient care by implementing new protocols and procedures for CNA team members.
Maintained high standards of care by ensuring compliance with state and federal regulations.
Developed strong relationships with patients and their families to foster trust and understanding of treatment plans.

Property Manager/Lead Housekeeper

Peak Properties

06.2022 - 12.2022

Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Managed inventory of housekeeping supplies, minimizing waste and lowering expenses through strategic purchasing decisions.
Fostered a positive workplace culture through open communication channels between team members and cultivating a motivational atmosphere for all employees involved in housekeeping activities.
Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping procedures.

Front Desk Agent

Hilton Hotels Corporation

10.2021 - 05.2022

Collected room deposits, fees, and payments.
Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Resolved guest issues promptly, resulting in positive feedback and return visits.

Housekeeping Inspector

Xanterra Parks & Resorts

08.2021 - 10.2021

Enhanced room cleanliness by implementing efficient housekeeping inspection procedures and checklists.
Contributed to the reduction of lost items by implementing a meticulous system for tracking and returning left-behind belongings to guests.
Established clear communication channels between housekeeping inspectors and other departments within the hotel, fostering a collaborative work environment focused on exceptional customer service.
Collaborated with front desk staff to coordinate room assignments, minimizing guest wait times during peak periods.

Education

GED -

Volunteer State Community College

Gallatin, TN

Skills

Data collection
Social skills development
Incidental teaching
Reinforcement strategies
Time management
Patient care

Compassion and empathy
Attention to detail
Housekeeping
Sanitation standards
Quality assurance
Problem-solving

Timeline

RBT