Jordan Russell
Liberty
Summary
Retail leader with proven experience in driving team collaboration and achieving results. Skilled in inventory management, visual merchandising, and customer service. Reliable with flexible approach to adapting to changing business needs. Known for strong communication, problem-solving, and organizational skills.
Overview
12
12
years of professional experience
Work History
Apparel Team Lead
Walmart
03.2023 - Current
- Managed daily operations, including opening and closing procedures, cash handling, and employee scheduling.
- Assisted in implementation and maintenance of planograms.
- Provided superior customer service leadership by greeting and assisting customers.
- Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
- Collaborated with store management to develop targeted marketing campaigns that attracted new customers and increased foot traffic.
- Implemented creative merchandising strategies to highlight promotional items and drive sales growth.
- Collaborated with other departments within the store on cross-promotional efforts aimed at increasing overall sales revenue.
GM Coach
Walmart
01.2022 - 03.2023
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
- Fostered a positive work environment to improve team morale and productivity levels.
- Reduced costs with thorough budget analysis and strategic financial planning.
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
- Drove revenue growth through the execution of targeted marketing campaigns designed to attract new clientele.
- Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Achieved sales targets consistently by employing persuasive negotiation techniques and building strong relationships with key clients.
Assistant Manager
Walmart
04.2016 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Walmart
11.2015 - 03.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Associate
Walmart
09.2012 - 10.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelors of Healthcare Administration - Health Sciences
Purdue University
West Lafayette, IN03-2025
Skills
- Operations management
- Group leadership
- Money handling/ Accounting
- Organizational development
- Problem-solving skills
- Excel/Microsoft Applications
- Training/Orientation
- Human Resources
- Workload management
- Store operations
- Communication
Additional Information
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Timeline
Apparel Team Lead
Walmart
03.2023 - Current
GM Coach
Walmart
01.2022 - 03.2023
Assistant Manager
Walmart
04.2016 - 01.2022
Assistant Manager
Walmart
11.2015 - 03.2016
Sales Associate
Walmart
09.2012 - 10.2015
Bachelors of Healthcare Administration - Health Sciences
Purdue University
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