- Crafting and DIY Projects
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Watching Movies and TV Shows
- Music
- Gym Workouts
- DIY and Home Improvement
- Gardening
- Cooking
- Team Sports
- I have a passion for photography and editing photos
- Playing Sports
- Animal Care
- Kayaking
- Reading
- Hiking
- Astrology
- I enjoy cooking for friends and family gatherings
- Growing herbs, vegetables, or fruits in home gardens
- Drawing and Painting
- Volunteer Work
- Road Trips
Jordan Schewlakow
Bristol
Summary
Results-oriented executive professional with history of delivering impactful organizational changes and strategic initiatives. Proven ability to lead and inspire teams, ensuring alignment with company goals and fostering culture of excellence. Renowned for adaptability and strong focus on achieving measurable results through effective collaboration and leadership.
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Executive Director
Allied Dispatch Solutions
02.2016 - Current
- Mentored employees for professional growth, fostering a high-performing culture that consistently achieved results.
- Developed long-term strategies to drive continuous improvement in operations.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Consistently met or exceeded performance goals, contributing to the overall success.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Assisted team members in improving their performance through constructive feedback and sharing best practices.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Successfully managed multiple IT projects simultaneously, meeting strict deadlines.
- Coordinated technical communications and instructions to improve organizational IT effectiveness.
- Improved customer satisfaction by quickly and efficiently resolving IT issues.
Customer Service Cashier
Food City
09.2015 - 09.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
QA Analyst
Starmed
02.2015 - 07.2015
- Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
- Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.
- Supported timely project completion through efficient prioritization and execution of test tasks.
- Identified opportunities for automation, implementing script-based tests to minimize manual effort and increase accuracy.
- Maintained robust documentation of test results, providing valuable insights for future development efforts.
Emergency Medical Dispatcher
American Medical Response, AMR
09.2014 - 02.2015
- Identified potential bottlenecks or delays in resource deployment by monitoring incoming data from various sources simultaneously.
- Enhanced communication between first responders and the hospital by providing clear, concise information in high-pressure situations.
- Assisted field personnel with scene coordination via radio communications ensuring a safer environment for both patients and providers.
- Improved emergency response times by efficiently prioritizing and dispatching medical resources to incidents.
- Contributed to a positive work environment by fostering strong relationships with coworkers and supporting team initiatives.
- Maintained a high level of situational awareness throughout each shift, keeping colleagues informed of ongoing incidents and potential impacts on resource availability.
- Reduced errors in call handling through continuous training and adherence to best practices in emergency communication.
- Provided compassionate support to callers in distress, offering reassurance while obtaining critical information needed for proper resource allocation.
- Maintained accurate records of dispatched calls for quality assurance and future reference.
Emergency Medical Technician
American Medical Response, AMR
09.2008 - 07.2012
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ09-2015
High School Diploma -
Cumberland Regional High School
90 Silver Lake Rd, Bridgeton, NJ 0830206-2006
Skills
- Project management
- Operations management
- Staff management
- Innovation and creativity
- Compliance and regulations
- Communications strategy
- Coaching and counseling
- Team leadership, training, and development
- Goal setting
- Executive leadership
- Policies and procedures
- Employee motivation and performance
Interests
Timeline
Executive Director
Allied Dispatch Solutions
02.2016 - Current
Customer Service Cashier
Food City
09.2015 - 09.2017
QA Analyst
Starmed
02.2015 - 07.2015
Emergency Medical Dispatcher
American Medical Response, AMR
09.2014 - 02.2015
Emergency Medical Technician
American Medical Response, AMR
09.2008 - 07.2012
Bachelor of Science - Health Administration
University of Phoenix
High School Diploma -
Cumberland Regional High School
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