Jordan Simpson

• I am currently the Sales Supervisor and Food and Beverage manager at Courtyard Marriott.
• I have been an on site interim Assistant General Manager for two months.
• I have been able to assist with increasing GSS scores to brand & company standards. Helped assist with Red Zone action plans and succeeded by end of wave.
• Within the months in my interim role, I have the knowledge and skills to be an asset to any property at the management level.
• I have assisted in obtaining accurate inventory counts, that helps with P&L data.

Progressed from Front Desk Associate to cross-trained Bistro staff, demonstrating adaptability and commitment to service excellence.

Achieved promotion to Food and Beverage Supervisor after demonstrating leadership and operational skills.

Recognized as Employee of the Month for outstanding performance and dedication.

Also had numerous named surveys and reviews from satisfied guests and elite members.

• Supervised daily operations of food and beverage services to ensure high standards of quality and service.
• Trained and mentored staff in customer service best practices and operational procedures.
• Implemented inventory management systems to optimize supply levels and reduce waste.
• Coordinated with kitchen staff to streamline menu offerings based on guest feedback and seasonal ingredients.
• Developed training materials for new hires, enhancing onboarding process efficiency.
• Monitored compliance with health and safety regulations, ensuring a secure dining environment for guests.
• Led team meetings focused on performance reviews and goal-setting to foster professional growth among staff members.

• Applied appropriate bathing techniques to suit various dog breeds and coat types.
• Bathed and groomed dogs to enhance cleanliness and comfort.
• Assisted in drying and styling dogs post-bath, improving overall appearance.
• Maintained grooming station cleanliness, ensuring a safe environment for pets.
• Developed efficient bath schedules to maximize workflow during peak hours.
• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.

• Delivered exceptional customer service in fast-paced environment, ensuring satisfaction with each order.
• Operated kitchen equipment efficiently, maintaining high standards of food quality and safety.
• Collaborated with team members to streamline food preparation processes, enhancing workflow efficiency.
• Managed inventory levels, assisting in stock replenishment to minimize shortages during peak hours.
• Improved team morale and productivity through effective communication and active listening skills.
• Trained new employees on operational procedures and customer service best practices, fostering a cohesive team environment.