Jordan Studdard
Huntsville
Summary
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Bartender
La Cimia
05.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Front Desk/host
TopGolf
08.2020 - 12.2020
- Resolved guest complaints professionally by listening attentively, empathizing with their concerns, and offering solutions that met both parties'' needs.
- Managed phone system effectively, routing calls appropriately while maintaining a polite and professional demeanor at all times.
- Provided exceptional customer service by going above and beyond to accommodate guest requests or special needs.
Manager's Assistant
Rue 21
08.2015 - 06.2017
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Bachelor of Science - Criminal Justice
Alabama A&M University
Normal, AL12.2023
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Customer service expertise
- Hospitality service expertise
- Basic accounting
- Engaging personality
- Patience and tolerance
- Fast learner
- Professional service standards
- Good conversationalist
Timeline
Front Desk/host
TopGolf
08.2020 - 12.2020
Bartender
La Cimia
05.2020 - Current
Manager's Assistant
Rue 21
08.2015 - 06.2017
Bachelor of Science - Criminal Justice
Alabama A&M University
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