Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Jordan Threatt

Memphis

Summary

Results-driven and highly organized professional with 2 years of experience in leadership and team management within fast-paced environments. Proven track record of delivering operational excellence, optimizing processes, and driving team performance to exceed goals. Skilled in data analysis, problem-solving, and strategic planning, with a deep understanding of Amazon's customer-centric values. Adept at fostering a collaborative and innovative work culture, while continuously improving productivity and efficiency. Known for exceptional communication skills, adaptability, and ability to manage high-volume workloads, making me an ideal candidate for a managerial role at Amazon.

Overview

3
3
years of professional experience

Work History

AFE1 Associate

Amazon
11.2024 - Current
  • Package items securely using appropriate materials, such as boxes, bubble wrap, and packing peanuts, to ensure products are protected during shipping.

• I attach shipping labels to the packed items, ensuring that each package has the correct address and tracking information.

•I also check for any damages or defects in products before they are shipped and ensure the right quantity of items is packed.

• Once packed, I ensure the items are ready for the next stage in the fulfillment process, whether that's shipping out directly or moving to another section of the warehouse.

• Overall when packing customers orders, I play a key role in Amazon’s fulfillment chain, ensuring that orders are packed efficiently and correctly for timely delivery to customers.

Walmart Digital Coach

Walmart
06.2023 - 12.2024
  • Established appropriate disciplinary actions when necessary according to established policies.
  • Provided guidance to participants in order to help them develop their skills and achieve desired goals.
  • Developed practice plans tailored to individual needs as well as team development requirements.
  • Mentored team members in order to build confidence and foster a supportive environment.
  • Analyzed performance data to identify areas of improvement for individuals or teams.
  • Organized and led team meetings to set goals, discuss strategies, and review performance.
  • Developed and executed strategic game plans and adjustments during competitions.

Digital Team Lead

Wal-Mart Supercenter
08.2022 - 06.2023
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Coordinated resources across multiple teams to achieve project goals within budget constraints.
  • Identified opportunities for process improvements, implementing changes when required.
  • Maintained accurate records of employee attendance and task completion times.
  • Analyzed data from various sources to identify trends or patterns in customer behavior.
  • Delegated tasks appropriately according to individual skill sets.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Reviewed existing systems and procedures regularly, suggesting ways they could be improved or optimized.
  • Delegated daily tasks to team members to optimize group productivity.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Worked closely with human resources to support employee management and organizational planning.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Maintained positive working relationship with fellow staff and management.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Led a team of XX individuals in achieving quarterly sales targets, exceeding goals.

Sales Floor Associate

Walmart
09.2021 - 08.2022
  • Greeted customers upon entering store and provided assistance in locating desired items.
  • Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
  • Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.
  • Performed inventory counts on a regular basis to ensure accurate stock levels.
  • Resolved customer complaints promptly and professionally according to company policies.
  • Upheld all safety regulations as outlined by the company's health and safety policy.
  • Implemented effective visual merchandising strategies to maximize sales potential of products on display.
  • Consistently met or exceeded daily sales goals established by management team.
  • Conducted periodic price checks for competitive pricing accuracy on the sales floor.
  • Provided exemplary customer service at all times by being attentive, courteous, and helpful in responding to customer inquiries or requests.
  • Utilized computer systems for tracking customer orders, registering complaints.
  • Participated in weekly staff meetings to discuss new products and promotions and brainstorm ideas for improvement.
  • Managed time effectively between tasks such as restocking shelves and assisting customers with purchases.
  • Created positive experiences for customers through friendly conversations during transactions.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
  • Developed knowledge about products and sales items to answer customer questions.
  • Prepared merchandise for purchase or rental.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Recommended, selected and located merchandise based on customer desires.
  • Organized store by returning merchandise to proper areas and restocked displays.

Education

Bachelor of Science - Criminal Justice

University of Memphis
Memphis, TN
01-2025

Skills

  • Work assignment delegation
  • Production Monitoring
  • Schedule Management
  • Regulatory Compliance
  • Trend tracking
  • Performance monitoring
  • Complaint resolution
  • Operations Management
  • Employee Evaluation
  • Financial Acumen
  • Key Performance Indicators
  • Performance Improvement
  • Marketing knowledge
  • Coaching and Mentoring
  • Product Management
  • Human Resources Management
  • Employee engagement
  • Workplace Safety
  • Quality Control
  • Team Management
  • Decision- Making
  • Conflict Resolution
  • Efficiency and Process Improvement
  • Project Management
  • Analytic Skills
  • Clear Communication
  • Report Writing & Presentation Skills
  • Budgeting & Cost Control
  • Resource Allocation
  • Flexibility
  • Regulatory Compliance
  • Risk Management

Education and Training

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Timeline

AFE1 Associate

Amazon
11.2024 - Current

Walmart Digital Coach

Walmart
06.2023 - 12.2024

Digital Team Lead

Wal-Mart Supercenter
08.2022 - 06.2023

Sales Floor Associate

Walmart
09.2021 - 08.2022

Bachelor of Science - Criminal Justice

University of Memphis
Jordan Threatt