Jordan Williams
Arlington
Summary
Results-oriented professional with extensive experience in team coaching and operational management. Known for effective problem-solving and communication skills, leading to improved workflows and enhanced employee performance. Committed to fostering a safe and productive work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
1-800-got-junk?
Memphis
09.2021 - Current
- Coordinated scheduling and dispatching of trucks for efficient service.
- Reaching out to customer to gather information needed for the team to be successful and to get the job done
- Managed inventory levels and ensured availability of necessary equipment.
- Developed safety protocols to maintain a secure working environment.
- Resolved customer inquiries and complaints to enhance service quality.
- Collaborated with management to improve operational efficiency and workflows.
- Conducted regular inspections to uphold cleanliness and safety standards.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Conduct morning meetings with teams to identify goals set to be successful for the day and also go over previous day goals and objectives.
- Informing team with any new company policies or reinforcing current policies
Sales and Training Manager
1-800-got-junk
Memphis
09.2021 - Current
- Collaborated with team members to create effective promotional campaigns.
- Participated in training sessions to improve knowledge of product offerings.
- Prepared reports on sales performance for management review and strategy adjustments.
- Prepared weekly and monthly reports on sales performance against targets.
- Train team member on new up to date sales tactics. While also enhancing their current knowledge
- Keep team members up to date on new training certifications required by the company.
- Training new hires on the basics of the business to develop them into truck team members that are capable of representing the company brand and its standards along with our own individual franchise.
- Selecting already capable truck team members and turning them into trainers with selected certifications and helping them train others so that the business can grow.
Construction Worker
Jon Gambrell Construction
Memphis
12.2020 - 03.2021
- Demolished walls and carpet in hotel rooms affected by mold for replacement
- Prepared rooms not impacted by mold to avert spread to other areas
- Conducted thorough mold removal from tenants' stored items and implemented moisture control measures in rooms to avert additional mold development
- Adhered to safety protocols and maintained a clean work environment at all times.
Education
Bachelor of Science - Exercise, Sport, And Movement Science
University of Memphis
Memphis, TN05-2023
Skills
- Inventory management
- Operational efficiency
- Safety compliance
- Performance reporting
- Recruitment coordination
- Customer relationship management
- Strategic planning
- Solutions development
- Team supervision
- Assignment delegation
- Team building/leadership
- Employee training
- Coaching Fundamentals
- Decision making
- Problem solving
- Effective communication
- Sales background
Certification
- Coaching Fundamentals Program Certificate
Affiliations
- Volunteer Middle School Football Coach 5 years
Timeline
Operations Manager
1-800-got-junk?
09.2021 - Current
Sales and Training Manager
1-800-got-junk
09.2021 - Current
Construction Worker
Jon Gambrell Construction
12.2020 - 03.2021
Bachelor of Science - Exercise, Sport, And Movement Science
University of Memphis