JORDANEE S. LEWIS
Nashville
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Rental Sales Agent
Avis Budget Group
05.2023 - Current
- Increased customer satisfaction by providing excellent service and addressing client needs promptly.
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
- Developed in-depth knowledge of rental inventory to provide expert advice on product selection.
- Collaborated with team members to improve sales strategies and meet monthly targets.
Assistant Front Office Manager
Hyatt Centric
10.2021 - 06.2022
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Implemented staff training programs, improving employee performance and team cohesion.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Business Development Manager
Tactics Financial Services
03.2020 - 04.2021
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
Community Engagement Coordinator
United Nations Development Programme - UNDP
11.2018 - 01.2020
- Developed classes and events fostering loyalty and educating groups about offerings.
- Evaluated donation and sponsorship requests and made funding recommendations.
- Strengthened relationships with local organizations through regular communication and collaboration on projects.
- Conducted analysis of community needs and resources to support strategic plans.
Education
Bachelor of Science - Finance & Economics
University of The West Indies
Skills
- Audit Reporting
- Verbal and Written Communication
- Opera
- Account Management
- Regulation Enforcement
- Workforce Management
- Reliability and Punctuality
Certification
- Leadership & Management, Harvard Business School
Timeline
Lead Rental Sales Agent
Avis Budget Group
05.2023 - Current
Assistant Front Office Manager
Hyatt Centric
10.2021 - 06.2022
Business Development Manager
Tactics Financial Services
03.2020 - 04.2021
Community Engagement Coordinator
United Nations Development Programme - UNDP
11.2018 - 01.2020
Bachelor of Science - Finance & Economics
University of The West Indies
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